Companies are increasing investments in digital transformation initiatives to drive lower costs, greater efficiency, and seamless customer experience. This has increased the reliance on efficient IT service delivery – resulting in the accelerated adoption of IT service management (ITSM) tools in the market. What are ITSM tools? ITSM tools are software solutions that help organizations...


B-TRNSFRMD is sponsoring a webinar with Freshworks – “Accelerate Growth with the right-sized Intelligent ITSM” on May 17, 2022. The ITSM webinar is largely focused on covering the essentiality of right-sized ITSM tools in fast-growing companies. It’s a comprehensive experience that would help CIOs mainly and employees to understand the importance of the evolution of...


B-TRNSFRMD is pleased to announce the Emerging Partner of the Year 2021 award from Freshworks. We are excited by this recognition of our relentless focus on meeting and exceeding client needs – one client at a time! Freshworks is a leading customer and employee engagement company, offering a range of products for CX and IT...


B-TRNSFRMD is proud to announce that it is a gold Sponsor at Refresh 2021, Freshworks’ annual CX event for customers, partners, and prospects. Refresh 2021 will bring CX, Sales and marketing and ITSM professionals together for an action-packed experience that features inspiring keynotes, on-demand breakouts, product demos, networking opportunities, fun experiences, and much more. This...


There’s an ever-growing demand for superior and seamless cx as a result of evolving complexities in consumer demand. This calls for automation in the field of customer experience to accelerate the rate of processing customer feedbacks and maximize support team bandwidth for handling rather complex issues and nurturing customer relationships. Freshdesk is helping brands achieve...


B-TRNSFRMD announces today its partnership with Intelisys, a leading Master Services Provider of Network, Cloud and Data solutions to support Clients with CCaaS, UaaS and Remote working solutions. It adds a significant capability to our solution stack in Customer Experience, offering end-to-end capability with Digital Business Transformation Solutions for Clients moving to an Agile Customer...

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