Composable CX: The Key to Unlocking Competitive Edge

Better Experiences and ROI with Composable CX Utilizing the Genesys Cloud CX™ platform, the Company Nurse leads with technology. Company Nurse has achieved a competitive edge by leveraging its all-in-one capabilities and API integrations. This has enhanced consumer experience, increased efficiency, and resulted in a 269% ROI with a 4.8-month payback period. “Ninety percent of...

Nice CXone: Streamline Your Business, Simplify Your Success

TL;DR: Know how MoneyGram leverages the NICE CXone Guide to provide contextual support, guided assistance, and real-time agent connect options for difficult engagements. CXone Guide: MoneyGram Powers Digital Transformation MoneyGram, a company that offers financial services such as money transfers in more than 200 countries and territories, required a contextual help solution for its website...

Elevate the Healthcare Experience for Your Nurses and Patients with ServiceNow

TL;DR – Know how the OrbitaASSIST and ServiceNow mobile app seamlessly enhanced the nurses’ experiences by helping them to react & respond to patient requests more quickly. OrbitaASSIST & ServiceNow Mobile App: Enhance Your Nurses’ Workplace Experiences In the healthcare sector, time is of utmost importance. Quick, proactive actions can enhance treatment results and save...

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