Better Experiences and ROI with Composable CX Utilizing the Genesys Cloud CX™ platform, the Company Nurse leads with technology. Company Nurse has achieved a competitive edge by leveraging its all-in-one capabilities and API integrations. This has enhanced consumer experience, increased efficiency, and resulted in a 269% ROI with a 4.8-month payback period. “Ninety percent of...
BAYADA Home Health Care is a leading provider of clinical and personal care support services to clients in their own homes. As the demand for quality home health care services grew, BAYADA faced the challenge of scaling their operations while maintaining exceptional service levels and managing costs effectively. THE CHALLENGE With rapid growth came the...
TL;DR: Know how MoneyGram leverages the NICE CXone Guide to provide contextual support, guided assistance, and real-time agent connect options for difficult engagements. CXone Guide: MoneyGram Powers Digital Transformation MoneyGram, a company that offers financial services such as money transfers in more than 200 countries and territories, required a contextual help solution for its website...
TL;DR – Know how the OrbitaASSIST and ServiceNow mobile app seamlessly enhanced the nurses’ experiences by helping them to react & respond to patient requests more quickly. OrbitaASSIST & ServiceNow Mobile App: Enhance Your Nurses’ Workplace Experiences In the healthcare sector, time is of utmost importance. Quick, proactive actions can enhance treatment results and save...
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Copyright © 2023 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.
