CX Insights Archives - Page 2 of 3

Case Study CX Insights Product InsightsElevate the Healthcare Experience for Your Nurses and Patients with ServiceNow

October 5, 2023

TL;DR – Know how the OrbitaASSIST and ServiceNow mobile app seamlessly enhanced the nurses’ experiences by helping them to react & respond to patient requests more quickly. OrbitaASSIST & ServiceNow Mobile App: Enhance Your Nurses’ Workplace Experiences In the healthcare sector, time is of utmost importance. Quick, proactive actions can enhance treatment results and save...

CX Insights Product InsightsProphecies and Predictions of the Patient Journey – Powered by AI

September 28, 2023

TL;DR – Learn how AI can benefit your healthcare journey and know about the obstacles for the technology to reach its full potential! Artificial intelligence (AI) integration is one of the main factors driving the current revolution in the healthcare industry. Adopting cutting-edge technologies, like AI, can help achieve positive outcomes by reducing operational inefficiencies,...

CX Insights Product InsightsServiceNow: Transforming Patient Experience in Healthcare!

September 26, 2023

TL;DR: Know about the benefits of integrating and managing your multi-vendor outsourcing environment for performance and efficiency! Outsourcing IT services: An Opportunity to Connect Individuals with Appropriate Care Omnicare has been a leading provider of pharmacy services to the senior care sector for more than three decades. With more than 200 locations in the US,...

CX Insights Product InsightsQuality, Efficiency, and Satisfaction: How to Deliver Better Healthcare Outcomes with ITSM Best Practices?

September 21, 2023

TL;DR: Know more about the ITSM transformation of SVMHS: How they switched to a better tool and never looked back! Salinas Valley Memorial Healthcare System (SVMHS) is a district healthcare system with headquarters in California that includes 15+ multispecialty clinics for women’s health, orthopedics, primary care, and more. The hospital’s 300 board-certified doctors and 2000+...

CX Insights Product InsightsAbracadabra: Discover the Secret Weapon to Boost Your Practice Revenue & Reputation!

September 19, 2023

TL;DR: Learn How Boosting Patient Activation & Upgrading Your PM System Can Help Engage Your Patients & Grow Your Practice Exponentially! Patient engagement is a reality that is rapidly shaping right now; it is not some distant dream anymore. Patients are actively participating in their healthcare journey rather than simply being passive recipients of care....

CX Insights Product InsightsKnock! Knock! Are You Really Listening to Your Patients?

September 14, 2023

TL;DR – Orchestrate Meaningful Patient Experiences by Understanding the Vital Role of Omnichannel Patient Engagement in Healthcare! Patients today want more than just quality care; they want an assurance of a seamless experience throughout their patient journey. Healthcare providers must enhance patient engagement and satisfaction by embracing the crucial role of omnichannel communication, to ultimately...

CX InsightsHola! Are You Speaking Your Customers’ Language?

March 15, 2023

Can’t Read, Won’t Buy The demand for multi-language support is on the rise. A recent study showed that 40% of consumers say they would not buy from a company that doesn’t offer customer support in their native language. Your consumers will report a better customer experience if you communicate with them in their own language....

CX InsightsSpeech Analytics: Use It To Improve CX

February 23, 2023

We understand that delivering an omnichannel CX that is personalized, relevant, and authentic is hard work. But it can be incredibly rewarding when done right. If you want to stay ahead of the curb, your business must support customers consistently across all channels. And one way to ensure a seamless customer experience is to use speech...

CX InsightsHere is How You Adapt To Shifting Customer Expectations

February 8, 2023

Why should you pay attention to shifting customer expectations? The adage “The customer is always right” is probably more relevant now than ever. Especially when most businesses are going digital, meeting customer expectations and encouraging their participation is crucial. If you own a business, you surely realize that understanding consumer expectations is pivotal to brand...

CX InsightsIs Your Company Customer-Centric?

April 12, 2022

What is the most crucial factor for companies in determining essential product enhancements and prioritizing new product designs? ‘Customer’ is the short answer. In particular, listening to client feedback, understanding their needs, and creating products to tackle these priorities, lead to seamless cx. Consumers buy products to address a particular problem. However, if the product...

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