Most customers have a minimal desire to connect with a company representative for issues with a product or a service. And ever since the outbreak of the COVID-19 pandemic, a massive shift in customer-business interactions has occurred, leaning primarily towards virtual communication. Most brands are now receiving an overwhelming influx of customer support requests and...


B-TRNSFRMD, a Digital Transformation Consulting firm in Dallas, is excited about the launch of the GoodData BI platform integration on the Freshworks marketplace. It provides a robust and scalable solution formulated to accelerate the use and application of analytics for Freshworks customers. The launch provided an insightful session as Roman Stanek enlisted the three design...


So, you have procured licenses for a Low-Code SaaS CX platform; what next? You have two options – either implement it using your in-house team or work with an SI partner to bring success to the implementation. Clients often wonder about the need for SI partners to execute Low Code CX platforms! There is a...


There’s an ever-growing demand for superior and seamless cx as a result of evolving complexities in consumer demand. This calls for automation in the field of customer experience to accelerate the rate of processing customer feedbacks and maximize support team bandwidth for handling rather complex issues and nurturing customer relationships. Freshdesk is helping brands achieve...

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