TL;DR – Learn how AI can benefit your healthcare journey and know about the obstacles for the technology to reach its full potential! Artificial intelligence (AI) integration is one of the main factors driving the current revolution in the healthcare industry. Adopting cutting-edge technologies, like AI, can help achieve positive outcomes by reducing operational inefficiencies,...
TL;DR: Know about the benefits of integrating and managing your multi-vendor outsourcing environment for performance and efficiency! Outsourcing IT services: An Opportunity to Connect Individuals with Appropriate Care Omnicare has been a leading provider of pharmacy services to the senior care sector for more than three decades. With more than 200 locations in the US,...
TL;DR: Know more about the ITSM transformation of SVMHS: How they switched to a better tool and never looked back! Salinas Valley Memorial Healthcare System (SVMHS) is a district healthcare system with headquarters in California that includes 15+ multispecialty clinics for women’s health, orthopedics, primary care, and more. The hospital’s 300 board-certified doctors and 2000+...
TL;DR: Learn How Boosting Patient Activation & Upgrading Your PM System Can Help Engage Your Patients & Grow Your Practice Exponentially! Patient engagement is a reality that is rapidly shaping right now; it is not some distant dream anymore. Patients are actively participating in their healthcare journey rather than simply being passive recipients of care....
TL;DR – Orchestrate Meaningful Patient Experiences by Understanding the Vital Role of Omnichannel Patient Engagement in Healthcare! Patients today want more than just quality care; they want an assurance of a seamless experience throughout their patient journey. Healthcare providers must enhance patient engagement and satisfaction by embracing the crucial role of omnichannel communication, to ultimately...
It’s Time to Bridge the Gap Between Service and Operations Management It’s no secret that modern businesses need to provide smooth & seamless customer service. Backed by empirical evidence, businesses now recognize that offering real-time customer service can positively support & enhance the customers’ perception of the quality of service. Therefore, the use of virtual...
Agent Productivity and its Impact on Customer Service Response Times Nowadays, we are aware that businesses utilize various real-time communication channels. Mostly to streamline transactions and strengthen their relationship with consumers. No matter which channel they use to contact the business, support agents are under immense pressure to provide consumers with quick and informed assistance....
Most customers have a minimal desire to connect with a company representative for issues with a product or a service. And ever since the outbreak of the COVID-19 pandemic, a massive shift in customer-business interactions has occurred, leaning primarily towards virtual communication. Most brands are now receiving an overwhelming influx of customer support requests and...
B-TRNSFRMD, a Digital Transformation Consulting firm in Dallas, is excited about the launch of the GoodData BI platform integration on the Freshworks marketplace. It provides a robust and scalable solution formulated to accelerate the use and application of analytics for Freshworks customers. The launch provided an insightful session as Roman Stanek enlisted the three design...
So, you have procured licenses for a Low-Code SaaS CX platform; what next? You have two options – either implement it using your in-house team or work with an SI partner to bring success to the implementation. Clients often wonder about the need for SI partners to execute Low Code CX platforms! There is a...
Copyright © 2023 B-TRNSFRMD CONSULTING LLC – All Rights Reserved.
Copyright © 2023 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.
