Digital Technology Platforms and Transformation Consulting

CX Insights Product InsightsAre You Helping Your Patients to Speak Up For Their Health?

October 10, 2023

TL;DR – Learn about the practical & patient-inclusive communication strategies to enhance patient experience throughout the entire healthcare journey. The effects of COVID-19 caused a significant and rapid transformation in the healthcare industry. The demand for digital healthcare services increased so rapidly during the pandemic that several hospitals and healthcare providers were unable to fulfill...

Case Study CX Insights Product InsightsElevate the Healthcare Experience for Your Nurses and Patients with ServiceNow

October 5, 2023

TL;DR – Know how the OrbitaASSIST and ServiceNow mobile app seamlessly enhanced the nurses’ experiences by helping them to react & respond to patient requests more quickly. OrbitaASSIST & ServiceNow Mobile App: Enhance Your Nurses’ Workplace Experiences In the healthcare sector, time is of utmost importance. Quick, proactive actions can enhance treatment results and save...

CX Insights Product InsightsProphecies and Predictions of the Patient Journey – Powered by AI

September 28, 2023

TL;DR – Learn how AI can benefit your healthcare journey and know about the obstacles for the technology to reach its full potential! Artificial intelligence (AI) integration is one of the main factors driving the current revolution in the healthcare industry. Adopting cutting-edge technologies, like AI, can help achieve positive outcomes by reducing operational inefficiencies,...

CX Insights Product InsightsServiceNow: Transforming Patient Experience in Healthcare!

September 26, 2023

TL;DR: Know about the benefits of integrating and managing your multi-vendor outsourcing environment for performance and efficiency! Outsourcing IT services: An Opportunity to Connect Individuals with Appropriate Care Omnicare has been a leading provider of pharmacy services to the senior care sector for more than three decades. With more than 200 locations in the US,...

CX Insights Product InsightsQuality, Efficiency, and Satisfaction: How to Deliver Better Healthcare Outcomes with ITSM Best Practices?

September 21, 2023

TL;DR: Know more about the ITSM transformation of SVMHS: How they switched to a better tool and never looked back! Salinas Valley Memorial Healthcare System (SVMHS) is a district healthcare system with headquarters in California that includes 15+ multispecialty clinics for women’s health, orthopedics, primary care, and more. The hospital’s 300 board-certified doctors and 2000+...

CX Insights Product InsightsAbracadabra: Discover the Secret Weapon to Boost Your Practice Revenue & Reputation!

September 19, 2023

TL;DR: Learn How Boosting Patient Activation & Upgrading Your PM System Can Help Engage Your Patients & Grow Your Practice Exponentially! Patient engagement is a reality that is rapidly shaping right now; it is not some distant dream anymore. Patients are actively participating in their healthcare journey rather than simply being passive recipients of care....

CX Insights Product InsightsKnock! Knock! Are You Really Listening to Your Patients?

September 14, 2023

TL;DR – Orchestrate Meaningful Patient Experiences by Understanding the Vital Role of Omnichannel Patient Engagement in Healthcare! Patients today want more than just quality care; they want an assurance of a seamless experience throughout their patient journey. Healthcare providers must enhance patient engagement and satisfaction by embracing the crucial role of omnichannel communication, to ultimately...

Product InsightsFreshservice: The Secret to Super Happy Customers & Teams

April 18, 2023

It’s Time to Bridge the Gap Between Service and Operations Management It’s no secret that modern businesses need to provide smooth & seamless customer service. Backed by empirical evidence, businesses now recognize that offering real-time customer service can positively support & enhance the customers’ perception of the quality of service. Therefore, the use of virtual...

Product InsightsBe Smart! Time to Utilize Ticketing to Improve Your CSAT Scores

April 14, 2023

Agent Productivity and its Impact on Customer Service Response Times Nowadays, we are aware that businesses utilize various real-time communication channels. Mostly to streamline transactions and strengthen their relationship with consumers. No matter which channel they use to contact the business, support agents are under immense pressure to provide consumers with quick and informed assistance....

CX InsightsHola! Are You Speaking Your Customers’ Language?

March 15, 2023

Can’t Read, Won’t Buy The demand for multi-language support is on the rise. A recent study showed that 40% of consumers say they would not buy from a company that doesn’t offer customer support in their native language. Your consumers will report a better customer experience if you communicate with them in their own language....

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