Technical Debt is a real thing especially for Mid-market companies! CxOs in these firms have long resisted the adoption of new #CX platforms due to the enormous cost and impact on current operations. However, their mindsets have changed significantly over the past few years. CIOs are now eager to embark on game-changing and seamless CX...
B-TRNSFRMD is proud to announce that it is a gold Sponsor at Refresh 2021, Freshworks’ annual CX event for customers, partners, and prospects. Refresh 2021 will bring CX, Sales and marketing and ITSM professionals together for an action-packed experience that features inspiring keynotes, on-demand breakouts, product demos, networking opportunities, fun experiences, and much more. This...
There’s an ever-growing demand for superior and seamless cx as a result of evolving complexities in consumer demand. This calls for automation in the field of customer experience to accelerate the rate of processing customer feedbacks and maximize support team bandwidth for handling rather complex issues and nurturing customer relationships. Freshdesk is helping brands achieve...
B-TRNSFRMD is pleased to announce that we have been recognized as a Top 10 Promising Low-Code/No-Code Service Provider by CIOReview Magazine. CIOReview Magazine is a leading technology magazine that is at the forefront of guiding enterprises though the continuously changing business environment about solutions and services. The magazine serves as trustworthy knowledge source for C-level...
B –TRNSFRMD (Digital Business Transformation Solutions) is happy to announce its partnership with Freshworks. Freshworks is a leading customer and employee engagement company that offers a range of products, from call center and customer support software to HR tools and marketing automation applications. It is the only company to be recognized in three Gartner Magic...
In a matter of months, COVID-19 has forced executives to rethink their digital strategy and investments especially in the area of customer care. Suddenly, discussions of ideal customer journeys and satisfaction metrics to learn what customers want have given way to an immediacy in addressing what they need now. Particularly in times of crisis, a...
Join B-TRNSFRMD at the Virtual CXO Tech Summit & Awards 2020 as our Managing Director, Gans Subramanian moderates a panel discussion on “The Post-Pandemic Planning Framework: Helping Enterprises Exit the Crisis”. The panel consists of experts from various industries including education, consulting and technology: Padma Parthasarthy – SVP and Head Consulting, Tech Mahindra Dr. J...
B-TRNSFRMD is happy to announce that we are now officially a Certified Talkdesk Channel Partner. Talkdesk is an end-to-end cloud-native customer experience solution that combines enterprise performance with consumer simplicity on a single unified platform. They are rated as Leader by Gartner in the 2019 CCaaS MQ and are the only player to offer 100%...
B-TRNSFRMD announces today its partnership with Intelisys, a leading Master Services Provider of Network, Cloud and Data solutions to support Clients with CCaaS, UaaS and Remote working solutions. It adds a significant capability to our solution stack in Customer Experience, offering end-to-end capability with Digital Business Transformation Solutions for Clients moving to an Agile Customer...
Appian has made a slew of announcements with integrations and partners over the last couple of months. It points to an interesting direction for their growth. As a leader in the Low Code Application Development, Appian has consciously taken an approach over the years to address the entire enterprise experience including lean applications, case management,...
Copyright © 2023 B-TRNSFRMD CONSULTING LLC – All Rights Reserved.
Copyright © 2020 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.
