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Is Your Company Customer-Centric?

What is the most crucial factor for companies in determining essential product enhancements and prioritizing new product designs? ‘Customer’ is the short answer. In particular, listening to client feedback, understanding their needs, and creating products to tackle these priorities, lead to seamless cx. Consumers buy products to address a particular problem. However, if the product...

GoodData: Offering the Ultra-Modern and Ingenious Analytics to the Freshworks Marketplace

B-TRNSFRMD, a Digital Transformation Consulting firm in Dallas, is excited about the launch of the GoodData BI platform integration on the Freshworks marketplace. It provides a robust and scalable solution formulated to accelerate the use and application of analytics for Freshworks customers. The launch provided an insightful session as Roman Stanek enlisted the three design...

Why you need an SI Partner for Low-Code CX?

So, you have procured licenses for a Low-Code SaaS CX platform; what next? You have two options – either implement it using your in-house team or work with an SI partner to bring success to the implementation. Clients often wonder about the need for SI partners to execute Low Code CX platforms! There is a...

Power your Business and Be Unstoppable

If you are exploring an Agile ITSM platform for your organization – do not miss this event on March 16: Be Unstoppable – An inspiring virtual conference from Freshworks. Be Unstoppable is a platform for tech leaders to shape IT into an unstoppable force that powers their business in 2022 and beyond. You will get...

Invest in a “Design-Driven CX Transformation” Approach

Technical Debt is a real thing especially for Mid-market companies! CxOs in these firms have long resisted the adoption of new #CX platforms due to the enormous cost and impact on current operations. However, their mindsets have changed significantly over the past few years. CIOs are now eager to embark on game-changing and seamless CX...

B -TRNSFRMD is a Gold Sponsor for Refresh 2021

B-TRNSFRMD is proud to announce that it is a gold Sponsor at Refresh 2021, Freshworks’ annual CX event for customers, partners, and prospects. Refresh 2021 will bring CX, Sales and marketing and ITSM professionals together for an action-packed experience that features inspiring keynotes, on-demand breakouts, product demos, networking opportunities, fun experiences, and much more. This...

Automating CX Through Freshdesk

There’s an ever-growing demand for superior and seamless cx as a result of evolving complexities in consumer demand. This calls for automation in the field of customer experience to accelerate the rate of processing customer feedbacks and maximize support team bandwidth for handling rather complex issues and nurturing customer relationships. Freshdesk is helping brands achieve...

B-TRNSFRMD Recognized as Top 10 Promising Low Code Service Providers

B-TRNSFRMD is pleased to announce that we have been recognized as a Top 10 Promising Low-Code/No-Code Service Provider by CIOReview Magazine. CIOReview Magazine is a leading technology magazine that is at the forefront of guiding enterprises though the continuously changing business environment about solutions and services. The magazine serves as trustworthy knowledge source for C-level...

Announcing our Partnership with Freshworks

B –TRNSFRMD (Digital Business Transformation Solutions) is happy to announce its partnership with Freshworks. Freshworks is a leading customer and employee engagement company that offers a range of products, from call center and customer support software to HR tools and marketing automation applications. It is the only company to be recognized in three Gartner Magic...

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    Copyright © 2023 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.