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Be Smart! Time to Utilize Ticketing to Improve Your CSAT Scores

Agent Productivity and its Impact on Customer Service Response Times Nowadays, we are aware that businesses utilize various real-time communication channels. Mostly to streamline transactions and strengthen their relationship with consumers. No matter which channel they use to contact the business, support agents are under immense pressure to provide consumers with quick and informed assistance....

Hola! Are You Speaking Your Customers’ Language?

Can’t Read, Won’t Buy The demand for multi-language support is on the rise. A recent study showed that 40% of consumers say they would not buy from a company that doesn’t offer customer support in their native language. Your consumers will report a better customer experience if you communicate with them in their own language....

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