Can’t Read, Won’t Buy The demand for multi-language support is on the rise. A recent study showed that 40% of consumers say they would not buy from a company that doesn’t offer customer support in their native language. Your consumers will report a better customer experience if you communicate with them in their own language....
B –TRNSFRMD (Digital Business Transformation Solutions) is happy to announce its partnership with Freshworks. Freshworks is a leading customer and employee engagement company that offers a range of products, from call center and customer support software to HR tools and marketing automation applications. It is the only company to be recognized in three Gartner Magic...
In a matter of months, COVID-19 has forced executives to rethink their digital strategy and investments especially in the area of customer care. Suddenly, discussions of ideal customer journeys and satisfaction metrics to learn what customers want have given way to an immediacy in addressing what they need now. Particularly in times of crisis, a...
B-TRNSFRMD is happy to announce that we are now officially a Certified Talkdesk Channel Partner. Talkdesk is an end-to-end cloud-native customer experience solution that combines enterprise performance with consumer simplicity on a single unified platform. They are rated as Leader by Gartner in the 2019 CCaaS MQ and are the only player to offer 100%...
Copyright © 2023 B-TRNSFRMD CONSULTING LLC – All Rights Reserved.
Copyright © 2023 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.
