Companies are increasing investments in digital transformation initiatives to drive lower costs, greater efficiency, and seamless customer experience. This has increased the reliance on efficient IT service delivery – resulting in the accelerated adoption of IT service management (ITSM) tools in the market. What are ITSM tools? ITSM tools are software solutions that help...
B –TRNSFRMD (Digital Business Transformation Solutions) is happy to announce its partnership with Freshworks. Freshworks is a leading customer and employee engagement company that offers a range of products, from call center and customer support software to HR tools and marketing automation applications. It is the only company to be recognized in three Gartner Magic...
In a matter of months, COVID-19 has forced executives to rethink their digital strategy and investments especially in the area of customer care. Suddenly, discussions of ideal customer journeys and satisfaction metrics to learn what customers want have given way to an immediacy in addressing what they need now. Particularly in times of crisis, a...
Join B-TRNSFRMD at the Virtual CXO Tech Summit & Awards 2020 as our Managing Director, Gans Subramanian moderates a panel discussion on “The Post-Pandemic Planning Framework: Helping Enterprises Exit the Crisis”. The panel consists of experts from various industries including education, consulting and technology: Padma Parthasarthy – SVP and Head Consulting, Tech Mahindra Dr. J...
Copyright © 2023 B-TRNSFRMD CONSULTING LLC – All Rights Reserved.
Copyright © 2023 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.
