Product InsightsAdd Self-Service to Your CX Strategy to Boost CSAT (Customer Satisfaction) Scores
January 27, 2023
Most customers have a minimal desire to connect with a company representative for issues with a product or a service. And ever since the outbreak of the COVID-19 pandemic, a massive shift in customer-business interactions has occurred, leaning primarily towards virtual communication. Most brands are now receiving an overwhelming influx of customer support requests and...