Why should you pay attention to shifting customer expectations? The adage “The customer is always right” is probably more relevant now than ever. Especially when most businesses are going digital, meeting customer expectations and encouraging their participation is crucial. If you own a business, you surely realize that understanding consumer expectations is pivotal to brand...
Most customers have a minimal desire to connect with a company representative for issues with a product or a service. And ever since the outbreak of the COVID-19 pandemic, a massive shift in customer-business interactions has occurred, leaning primarily towards virtual communication. Most brands are now receiving an overwhelming influx of customer support requests and...
B-TRNSFRMD is pleased to announce the Emerging Partner of the Year 2021 award from Freshworks. We are excited by this recognition of our relentless focus on meeting and exceeding client needs – one client at a time! Freshworks is a leading customer and employee engagement company, offering a range of products for CX and IT...
Copyright © 2023 B-TRNSFRMD CONSULTING LLC – All Rights Reserved.
Copyright © 2023 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.
