Abracadabra: Discover the Secret Weapon to Boost Your Practice Revenue & Reputation!

TL;DR: Learn How Boosting Patient Activation & Upgrading Your PM System Can Help Engage Your Patients & Grow Your Practice Exponentially! Patient engagement is a reality that is rapidly shaping right now; it is not some distant dream anymore. Patients are actively participating in their healthcare journey rather than simply being passive recipients of care....

Be Smart! Time to Utilize Ticketing to Improve Your CSAT Scores

Agent Productivity and its Impact on Customer Service Response Times Nowadays, we are aware that businesses utilize various real-time communication channels. Mostly to streamline transactions and strengthen their relationship with consumers. No matter which channel they use to contact the business, support agents are under immense pressure to provide consumers with quick and informed assistance....

Here is How You Adapt To Shifting Customer Expectations

Why should you pay attention to shifting customer expectations?  The adage “The customer is always right” is probably more relevant now than ever. Especially when most businesses are going digital, meeting customer expectations and encouraging their participation is crucial. If you own a business, you surely realize that understanding consumer expectations is pivotal to brand...

Add Self-Service to Your CX Strategy to Boost CSAT (Customer Satisfaction) Scores

Most customers have a minimal desire to connect with a company representative for issues with a product or a service. And ever since the outbreak of the COVID-19 pandemic, a massive shift in customer-business interactions has occurred, leaning primarily towards virtual communication. Most brands are now receiving an overwhelming influx of customer support requests and...


B-TRNSFRMD is pleased to announce the Emerging Partner of the Year 2021 award from Freshworks. We are excited by this recognition of our relentless focus on meeting and exceeding client needs – one client at a time! Freshworks is a leading customer and employee engagement company, offering a range of products for CX and IT...

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