Can’t Read, Won’t Buy The demand for multi-language support is on the rise. A recent study showed that 40% of consumers say they would not buy from a company that doesn’t offer customer support in their native language. Your consumers will report a better customer experience if you communicate with them in their own language....
We understand that delivering an omnichannel CX that is personalized, relevant, and authentic is hard work. But it can be incredibly rewarding when done right. If you want to stay ahead of the curb, your business must support customers consistently across all channels. And one way to ensure a seamless customer experience is to use speech...
Why should you pay attention to shifting customer expectations? The adage “The customer is always right” is probably more relevant now than ever. Especially when most businesses are going digital, meeting customer expectations and encouraging their participation is crucial. If you own a business, you surely realize that understanding consumer expectations is pivotal to brand...
B-TRNSFRMD is pleased to announce the Emerging Partner of the Year 2021 award from Freshworks. We are excited by this recognition of our relentless focus on meeting and exceeding client needs – one client at a time! Freshworks is a leading customer and employee engagement company, offering a range of products for CX and IT...
Copyright © 2023 B-TRNSFRMD CONSULTING LLC – All Rights Reserved.
Copyright © 2023 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.
