Freshservice: The Secret to Super Happy Customers & Teams

It’s Time to Bridge the Gap Between Service and Operations Management It’s no secret that modern businesses need to provide smooth & seamless customer service. Backed by empirical evidence, businesses now recognize that offering real-time customer service can positively support & enhance the customers’ perception of the quality of service. Therefore, the use of virtual...

Speech Analytics: Use It To Improve CX

We understand that delivering an omnichannel CX that is personalized, relevant, and authentic is hard work. But it can be incredibly rewarding when done right.  If you want to stay ahead of the curb, your business must support customers consistently across all channels. And one way to ensure a seamless customer experience is to use speech...

Here is How You Adapt To Shifting Customer Expectations

Why should you pay attention to shifting customer expectations?  The adage “The customer is always right” is probably more relevant now than ever. Especially when most businesses are going digital, meeting customer expectations and encouraging their participation is crucial. If you own a business, you surely realize that understanding consumer expectations is pivotal to brand...

Right-sized ITSM: Why now?

Companies are increasing investments in digital transformation initiatives to drive lower costs, greater efficiency, and seamless customer experience. This has increased the reliance on efficient IT service delivery – resulting in the accelerated adoption of IT service management (ITSM) tools in the market.   What are ITSM tools? ITSM tools are software solutions that help...

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