Discover how BAYADA addressed the challenge of scaling operations while maintaining exceptional service levels and controlling costs. Explore the implementation of NICE CXone solutions, including Omnichannel Routing, Email Management, Agent Productivity Enhancement, Real-time Performance Metrics, and Quality Management. Witness the impressive results achieved: a 97% decrease in ASA, 87% decrease in abandon rates, 70% increase in email service levels, and more.
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