Talkdesk Contact Center

TalkdeskSeamless CX
Competitive Advantage

Investing in intelligent contact center services has become imperative in this ever-evolving digital world. Improve agent operations and productivity while ensuring a seamless customer experience.

Talkdesk leverages AI to deliver uniform and scalable customer experience journeys through a purpose-built platform to improve critical customer service processes. The speed of innovation and reliable global footprint ensures that companies everywhere can deliver superior customer experiences across any industry and channel.

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Automation - First CX Solutions

Voice Engagement

Exceptional call quality, adaptive routing, and customized speech features enhance the callers' sense of satisfaction.

Digital Engagement

Use your clients' preferred communication medium to reach out and respond to them.

Orchestration and Routing

Develop seamless customer journeys by employing clicks, not code, and a powerful routing engine.

Proactive Outbound Engagement

Outbound calling (predictive dialing, preview dialing, power dialing) and automated voice and SMS notifications are among the features of this suite.

AI-based Agent Assistance

Empower agents with Talkdesk Agent Assist, a personalized AI-powered assistant that listens, learns, and aids every interaction and channel.

Rated Best in the Industry by Experts

Talkdesk Named a Leader in the 2021 Gartner® Magic Quadrant™ for CCaaS

Customer Obsessed Innovations

Feedback

Capture, evaluate, and act on consumer feedback, easily create and deploy surveys on any channel.

Performance Management

Interactive leaderboards, benchmarks, and goals to track agent performance over time. Efficient click-to-coach workflows to capitalize on opportunities for advancement.

Citizen Engagement Solution

Streamline the benefits administration process and enable proactive connection with citizens while engaging in scalability and flexibility.

Insurance Smart Service

Combine intelligent self-service and AI-assisted interactions with out-of-the-box connections to leading CRM systems to maximize agent and policyholder interactions.

Why Companies choose Talkdesk

Forrester Finds Over 340% ROI for Enterprise Customers After Switching to Talkdesk!

Powerfully Simple

Increase your productivity with a robust and easy-to-use contact center.

Seamless Connectivity

Connect your teams to frequently used tools while maintaining global visibility. Maximize client engagement with instant access to the correct contextual information owing to out-of-the-box CRM and help desk integrations and a full array of APIs.

Endlessly Adaptable

Design IVRs, configure routing flows, and add agents quickly., Extend your solution to popular and innovative business applications with one-click connectors on AppConnect. Talkdesk's versatile cloud solution will scale your CX with your business needs without coding or certifications.