OptimizeAI is a structured 9-week Freshworks post-implementation optimization engagement by B-TRNSFRMD. It activates Freddy AI across an existing Freshservice or Freshdesk environment and optimizes the full platform instance — covering Freddy AI activation, workflow automation, knowledge base enrichment, and proactive reporting. It is designed for organizations already live on Freshworks, who are not yet seeing the outcomes their investment was supposed to deliver.
