Discover how Spectrum Health enhanced support for employees with ServiceNow’s integrated solutions. With the aim to grant healthcare professionals more time for patient care, Spectrum Health revolutionized its IT and HR systems amidst the challenges of fragmented technology landscape.
Key Achievements
Service Integration: Merged IT and HR services for 31K users with ServiceNow and Workday ERP.
Resource Accessibility: Offered a vast service catalog and knowledge base with 70K items and 10K articles.
24/7 Support Accessibility: Facilitated continuous access to IT and HR services through self-service options.
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