Freshdesk – Omnichannel CX PlatformSimplified Support Delighted Customers
Maintaining a strong customer support team to solve every tricky feedback was never an easy job. And with businesses catering to consumer demand through multiple touch points, the complexity of handling customer queries triples along with it. Revolutionize your customer support experiences by
implementing Freshdesk AI-driven Omnichannel CX. Through an all-inclusive support platform, your team can efficiently resolve customer issues received via phone, email, social media, website or app from a single dashboard. This translates to your customers hearing back from you faster with real-time solutions.
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Omnichannel CX Platform
Get your phone-support running in minutes without expensive hardware.
Have conversations with your customers, right on your website or in your app.
Track social mentions and manage conversations on Facebook and Twitter.
Create a beautiful self-service portal with FAQs, knowledge base and community forums.
Work together with allied teams to solve queries rapidly in real-time.
Route tickets to the right reps, manage workflows and automate repetitive tasks.
Prioritize, assign and solve customers’ issues with better transparency.
Connect to 300+ business apps or build custom solutions for your needs.
Use reports to track metrics, understand issues and improve your operations.
Rated Best in the Industry by Experts
Resolve up to 27% of Customer Issues without Running Interference
Change the way your team handles customer queries – Transition from on-call support to intuitive on-chat support and reduce average handling time by up to 25%. That’s valuable time which can be allocated into scaling your team performance. Integration of self-help materials such as FAQs and AI powered chats enable your team to handle challenging customer demands more efficiently without the burden of routine queries weighing them down.
It gets better as Freshdesk channelizes emerging communication channels such as FB, WhatsApp, Messenger and Apple business chat to synchronize customer feedback under a single dashboard. Don’t leave a single query behind!
Reduce average handling time by 25%
Better collaboration with multi-departments for faster resolutions.
Limit manpower expenses by automating administrative tasks
Avail benefits of up to 462% ROI according to Forrester Study
Six Core Pillars of Freshdesk Omnichannel Platform
Bots, AI and automations
Customer portal, knowledge base and forums for self-service
Ticketing and case management
Analytics and Team Dashboards
Field service management
Easy ticketing mechanism
Seamlessly convert customer mails, chats or social media messages to functional tickets for resolving grievances / feedback at a faster and efficient pace.
Automating routine workflows
Allow your support team to focus on complex problems, while automating their routine operations.
Real-time (remote) assistance
Through a single dashboard monitoring, offer real-time assistance to your customers reaching out via multiple channels such as phone, email, social media, website or app.
AI-Driven customer Insights
Translate customer interactions into meaningful insights to deliver better experiences and receiving lesser grievances.
Connect to field-service
Tap into the full power of Freshdesk by integrating services rendered by field agents to offer complete customer support at ground level.
Why Enterprises choose Freshdesk
Support made more automatic
Answer Bot delivers instant and precise answers to your customer's questions resulting in faster resolutions and happier customers.
Collaborations made stronger
Invite anyone - agents, colleagues, or external business partners - to discuss and solve tickets through Freshconnect.
Built on an enterprise-grade foundation
The Freshdesk platform is hosted on AWS and follows robust standards and security frameworks to deliver a secure solution for your business.