Freddy AI: Delight Customers, Empower Agents

Freshdesk

10%

Increase In CSAT

20%

Reduction In Call volume

25%

Reduction in Agent's Effort

*Based On Client Scenario

Resolve Tickets Faster with AI

Efficient issue resolution, bespoke conversations, seamless collaboration, and digital channels

Ticketing

Collaboration

Omnichannel

Automations

Self Service

Analytics

Customization

Security

Elevate Freshdesk with our Targeted Offerings

Specializing in Strategic Assessments, Implementations, Custom Integrations, and Managed Support

Assesment and advisory

Implementation and configuration

Custom App Dev And Integration

Managed Support Services

Over 25 clients have benefited from our expert assessments, evaluating their current state, platform, and resource requirements.

Integrate Five9, RingCentral, Genesys, 8X8, Talkdesk and more

Looking to Integrate Freshdesk with CCaaS and UCaaS?

Our Freshdesk Managed Support Packages start at $2,500 per month

Boost both customer satisfaction and agent efficiency with our generative AI-driven omnichannel solution, streamlining self-service, enhancing customer support, and simplifying ticketing. This approach accelerates decision-making supercharges agent productivity, encourages team collaboration, and drives impactful, speedy results for superior support experiences.

All of our Managed Support Packages include:

Lean Support Model - Based on contracted quarterly capacity & low minimums
Technology Advisory - License Management & Rationalization
Option of Onshore or Offshore support team
Single point of contact for vendor support tickets
Access to qualified team of product experts
Leverage Relationships with Vendor support teams
Stay Current on product updates and training

Success story

Seamless Experience Across Channels

Discover how a leading financial services company revolutionized its global customer service with Freshdesk Omnichannel. Confronted with the challenges of limited customer communication and workflow inefficiencies, the company, in partnership with B-TRNSFRMD, adopted a comprehensive omnichannel strategy.

Key Achievements

Freshdesk INTRO

Check Freshdesk capabilities and offerings as per your enterprise needs and growth requirements. Click the below button to book a personalized demo.

All in one Customer Service Suite

Experience streamlined customer service with our
easy-to-use omnichannel software, designed for both conversational support and ticketing. Enhanced with generative AI, this tool simplifies customer interactions across multiple channels, ensuring a seamless customer experience. It’s not just about managing tickets; it’s about engaging in meaningful conversations and resolving issues faster, all while boosting overall Agent productivity. Ideal for businesses aiming to elevate their customer service efficiency and effectiveness.

How To Get Maximum ROI Out Of Freshdesk?

Discover how to effectively implement Freshdesk in our concise guide. It covers streamlined transition, AI-enhanced workflows, and easy data migration for optimal IT efficiency.

Explore our Niche and Industry relevant Solutions

Discover our tailored solutions, designed for industry-specific challenges. We combine innovative technology with deep sector expertise, ensuring streamlined operations and digital excellence.