Freddy AI: Delight Customers, Empower Agents

Freshdesk

10%
Increase In CSAT
20%
Reduction In Call volume
25%
Reduction in Agent's Effort
*Based On Client Scenario

*Based On Client Scenario

Resolve Tickets Faster with AI

Efficient issue resolution, bespoke conversations, seamless collaboration, and digital channels

Ticketing Icon

Ticketing

Freshservice for Business Teams Icon

Collaboration

Ommichannel icon

Omnichannel

Automations Icon

Automations

Self Service Icon

Self Service

Analytics Icon

Analytics

Customization Icon

Customization

Security Icon

Security

Elevate Freshdesk with our Targeted Offerings

Specializing in Strategic Assessments, Implementations, Custom Integrations, and Managed Support

Assesment and advisory

Assesment and advisory

Implementation and configuration

Implementation and configuration

Custom App Dev And Integration

Custom App Dev And Integration

Managed Support Services

Managed Support Services

Over 25 clients have benefited from our expert assessments, evaluating their current state, platform, and resource requirements.
Integrate Five9, RingCentral, Genesys, 8X8, Talkdesk and more

Looking to Integrate Freshdesk with CCaaS and UCaaS?

Our Freshdesk Managed Support Packages start at $2,500 per month

Team Working together

Boost both customer satisfaction and agent efficiency with our generative AI-driven omnichannel solution, streamlining self-service, enhancing conversational support, and simplifying ticketing. This approach accelerates decision-making supercharges agent productivity, encourages team collaboration, and drives impactful, speedy results for superior support experiences.

All of our Managed Support Packages include:

Success story

Seamless Experience Across Channels

Discover how a leading financial services company revolutionized its global customer service with Freshdesk Omnichannel. Confronted with the challenges of limited customer communication and workflow inefficiencies, the company, in partnership with B-TRNSFRMD, adopted a comprehensive omnichannel strategy.

Key Achievements

Woman working on her laptop in a cafe

Freshdesk INTRO

Check Freshdesk capabilities and offerings as per your enterprise needs and growth requirements. Kindly visit  Freshdesk website or click the below button to book a personalized demo.

All in one Customer Service Suite

Experience streamlined customer service with our easy-to-use omnichannel software, designed for both conversational support and ticketing. Enhanced with generative AI, this tool simplifies customer interactions across multiple channels, ensuring a seamless experience. It’s not just about managing tickets; it’s about engaging in meaningful conversations and resolving issues faster, all while boosting overall productivity. Ideal for businesses aiming to elevate their customer service efficiency and effectiveness.

How To Get Maximum ROI Out Of Freshdesk?

Discover how to effectively implement Freshdesk in our concise guide. It covers streamlined transition, AI-enhanced workflows, and easy data migration for optimal IT efficiency.
ebook on freshdesk implementation & support
ebook on freshdesk implementation & support

Explore our Niche and Industry relevant Solutions

Discover our tailored solutions, designed for industry-specific challenges. We combine innovative technology with deep sector expertise, ensuring streamlined operations and digital excellence.

Freshworks Gold Solution Partner

Freshworks Official Logo

Take your first step in experience transformation journey

Freshdesk Platform Trial

Genesys Platform Trial

NICE CXone Platform Trial

Freshservice Platform Trial

ServiceNow Platform Trial

Optimize360o

Lets find a Customer Analytics Platform for You.

Optimize360o

Lets find a ITSM Modernization Platform for You.

Optimize360o

Lets find a Perfect Cloud Contact Center Platform for You.

Optimize360o

Lets find a Perfect Omnichannel CX Platform for You.

Welcome to the experience transformation journey.

Let's get started.