Maintaining a strong customer support team to solve every tricky feedback was never an easy job. And with businesses catering to consumer demand through multiple touch points, the complexity of handling customer queries triples along with it. Revolutionize your customer support experiences by
implementing Freshdesk AI-driven Omnichannel CX. Through an all-inclusive support platform, your team can efficiently resolve customer issues received via phone, email, social media, website or app from a single dashboard. This translates to your customers hearing back from you faster with real-time solutions.
Change the way your team handles customer queries – Transition from on-call support to intuitive on-chat support and reduce average handling time by up to 25%. That’s valuable time which can be allocated into scaling your team performance. Integration of self-help materials such as FAQs and AI powered chats enable your team to handle challenging customer demands more efficiently without the burden of routine queries weighing them down.
It gets better as Freshdesk omnichannel channelizes emerging communication channels such as FB, WhatsApp, Messenger and Apple business chat to synchronize customer feedback under a single dashboard. Don’t leave a single query behind!