Genesys Cloud CX™

Genesys Cloud CX™AI-powered Personalized Experiences
Anywhere, Anytime

While managing your expanding business, there isn’t much time to manually follow all customer interactions, through various channels and weave them successfully together. And there isn’t time for a complicated new implementation as well.

So what do you do now? It’s time to implement a comprehensive mid-sized solution that will deliver

robust customer service support and enhance employee experiences. A global leader in cloud customer experience and contact center solutions, Genesys Cloud CX™ helps you reclaim time and resources with customer service tools created for seamless customer interactions. An all-inclusive contact center solution provides your agents with everything they need, from the beginning.

Schedule a Demo today!

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Cloud Contact Center Innovation

Contact Center Software

Create agent and customer interactions that seamlessly combine automated and human resources. Recognize your audience and interact when it matters.

AI and Automation

Improve customer loyalty, increase revenue, and simplify agents' work with AI. Profit from the benefits of automation tools and bots for customers' self-serve.

Customer Journey Management

Ensure frictionless customer experiences at scale. Utilize the potencies of data management, orchestration, and journey analytics to manage, evaluate, and enhance customer journeys.

Digital Customer Engagement

Empower your agents to interact with customers — and each other — wherever, whenever, and on any digital channel.

Integrations & Apps

Integrate existing technology and competent employees who use them with Genesys Cloud CX™ solutions to get the most out of your investments.

Workforce Engagement Management

Create outstanding employee experiences. Utilize a unified workforce optimization tool to increase employee satisfaction and retention.

Connecting With Genesys Cloud CX™

Genesys Cloud CX™ Named a Leader in the 2022 Gartner® Magic Quadrant™ for CCaaS

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The Genesys Cloud CX™ Customer Experience

Digital Sales

AI engages customers with the appropriate resource and action at the appropriate time.

Agent productivity

Empower your agents with the tools and skills to astound your customers.

ROI in <3 months

Obtain long-term ROI from your contact center in months rather than years.

Why Companies choose Genesys Cloud CX™

Genesys Cloud CX™ was positioned as a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022.

Delight Your Customers

Measure, track, and coordinate customer journeys to enhance CX, and improve digital containment, contact center efficiency, and more.

Inspire Your Team

At any scale, deliver seamless customer experiences and digital transformation. Utilize cutting-edge call center solutions to empower your enterprise CS teams to operate more efficiently.

Personalize Every Channel

Streamline the customer experience across social, chat, email, phone, and other channels. Keep agents committed and productive wherever they are.