We enable experience driven outcomes for you

Company Overview

Our Mission is to Help Companies Maximize Customer Satisfaction and Revenue Growth through Effective and Efficient utilization of Digital Customer Experience Solutions.

Gans Subramanian - Managing Partner

Who We Are

B-TRNSFRMD is dedicated to increasing the velocity of an experience transformation. We design and deploy path-to-value solutions, reshaping customer interactions for rapid adaptation and excellence. 

At B-TRNSFRMD, we understand that technology is constantly evolving, giving rise to new platforms. Therefore, our approach includes partnering with leading platforms in the experience industry, utilizing them to quickly and efficiently achieve our customers’ goals. This strategy necessitates staying abreast of the latest technology trends, such as Generative AI and workflow automation, ensuring we can offer the most advanced and effective solutions to our clients.

Our flexible engagement packages & global delivery offer clients significant business benefits, reducing Total Cost of Ownership (TCO) and enhancing customer experience. As transformative partners, we set new standards in experience consulting and driving tangible success in an increasingly customer-centric future.

We are a proud Plano, Texas Headquartered Company.

Six Investments to Transform Experience Beyond the Pandemic

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Integrated Experience

A person maintaining Kanban board

Agile Innovation

Dollars in hand

Lower TCO

Sales dashboard in iPad

Single view of Customer

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Scale Interactions

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Targeted Insights

Leadership Team

Tier-1 Consulting Experience for Fortune 1000 Companies

Gans Subramanian

Founder & Managing Partner

Gans Subramanian

Founder & Managing Partner

Business leader with experience leading Digital Transformation and Consulting practices for global Tier 1 organizations. Industry recognized speaker and coach, responsible for overall Client success and establishing business value.

Speak With Gans

Nirav Dagli

Partner

Nirav Dagli

Partner

25+ Years working with CEOs/CXOs at Fortune 500 Companies. With extensive experience in Financial Services as well as Retail, ECommerce, Nirav is a speaker at LIMRA, Financial Services Conferences.

Manas Mutreja

Director - CX Transformation

Manas Mutreja

Director - CX Transformation

Consulting leader with deep expertise in Technology Consulting, Process Design & Change Management. Led teams in Requirement Mgmt., Value Stream Mapping, Application Development. Leads our CX implementation teams.

Ranjit Kulkarni

Director - Customer Analytics

Ranjit Kulkarni

Director-Customer Analytics

Data Analytics Expert, Consulting Executive and Thought Leader with 25-plus years experience in leading MNCs (ex-IBM, HP, Oracle) and with global clientele.

Aayush Shah

Director - Analytics Implementation

Aayush Shah

Director - Analytics Implementation

Aayush is an experienced Analytics and Management Consulting professional with a demonstrated history of working across multiple industries for Fortune 500 clients across North America and Europe.

Gans Subramanian

Founder & Managing Partner

Business leader with experience leading Digital Transformation and Consulting practices for global Tier 1 organizations. Industry recognized speaker and coach, responsible for overall Client success and establishing business value.

Nirav Dagli

Partner

25+ Years working with CEOs/CXOs at Fortune 500 Companies. With extensive experience in Financial Services as well as Retail, ECommerce, Nirav is a speaker at LIMRA, Financial Services Conferences.

Manas Mutreja

Director- CX Transformation

Consulting leader with deep expertise in Technology Consulting, Process Design & Change Management. Led teams in Requirement Mgmt., Value Stream Mapping, Application Development. Leads our CX implementation teams.

Ranjit Kulkarni

Director- Customer Analytics

Data Analytics Expert, Consulting Executive and Thought Leader with 25-plus years experience in leading MNCs (ex-IBM, HP, Oracle) and with global clientele.

Aayush Shah

Director- Analytics Implementation

An experienced Analytics and Management Consulting professional with a demonstrated history of working across multiple industries for Fortune 500 clients across North America and Europe.

Consulting & Implementation Partners

Our Global Locations

We are a Proud Texas Company

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HQ - PLANO

5830 Granite Parkway, Suite 100-311, Plano TX 75024

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BOSTON

One Boston Place 201 Washington Street, 32 Fl Boston, MA 02108

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INDIA

Kanakia Wallstreet, B-812A Andheri (E), Mumbai, India 400093

Delivering Tangible

Business Outcomes

Drive Revenue via Upsell/Cross-sell

Increase Customer Satisfaction

Increase Time-to-Value for initiatives

Operational Agility and Flexibility

Decrease Total Cost-of Ownership

Take your first step in experience transformation journey

Genesys Platform Trial

NICE CXone Platform Trial

Freshdesk Platform Trial

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Welcome to the experience transformation journey.

Let's get started.