Freshservice – Right Size ITSMModernize Services Delight Employees
Meeting the employee expectations in terms of technology has become the biggest challenge for the IT Leaders of organizations. Given the constant technological innovations the Service Desk lags the current competitive business world. So, what is the solution to break the ice?
Freshservice – Modernize your ITSM by adopting a unified Service Management Solution that delivers delight, improves efficiency, and realizes greater ROI.
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Omnichannel EX Platform
IT Service Desk
ITIL Aligned, Incident Management, SLA Management, Self Service Portal, Automations and Workflows, Knowledge Management
Integrated Channels, Service Request Management, Problem Management, Change and Release Management
AI-enhanced Alert Management, On-Call Management, Orchestration, Filters to extract signals and automate incident creation, routing, and escalation
IT Project Management
Integrated modern project management and ITSM, agile, waterfall or hybrid, Bug Tracking and Test Management, Time Tracking, Reports
IT Asset Management
DiscoverySolution, Unified Asset Management, Multi-source CMDB, PO and Contract Management, Software Asset and SaaS Management.
Rated Best in the Industry by Experts
Increase the use of self-service portals by 300% with Freshservice
Cut down the ITSM strategies that are pulling your business down as today’s Digital world leaves no room for error. Scale up your employee experience by right-sizing your ITSM with the help of Freshservice because employee efficiency and loyalty are what triggers to achieve excellent service experiences. Get an integrated service management solution for your organization’s sinking ITSM.
Core Pillars of Freshservice Omnichannel EX Platform
Increased Agent Efficiency
Enterprise Service Management
Six Core Pillars of Freshdesk Omnichannel Platform
Bots, AI and automations
Customer portal, knowledge base and forums for self-service
Ticketing and case management
Analytics and Team Dashboards
Field service management
Get rid of monotonous tasks using no-code workflows and powerful automations.
Enterprise-grade AI engine, smarter service desk decisions, increased agent productivity, and elevated experiences.
Out-of-the-box-connectors, SDKs, Integrated Marketplace, and Neo Platform
Why Enterprises choose Freshservice
Systematically organizes the work, and the factor ‘Transparency’ is a prerequisite offered by Freshservice that is reflected through the platform.
Freshservice is implemented quickly and is ready to use in a few weeks. It also delivers customer satisfaction up to 96%.
Improved Service Desk
With customers witnessing consistent improvements in their service desk with Freshservice, it has led to 99% of customer satisfaction for some clients.
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