Freshservice

Freshservice – Right Size ITSMModernize Services
Delight Employees

Meeting the employee expectations in terms of technology has become the biggest challenge for the IT Leaders of organizations. Given the constant technological innovations the Service Desk lags the current competitive business world. So, what is the solution to break the ice?

Freshservice – Modernize your ITSM by adopting a unified Service Management Solution that delivers seamless cx, improves efficiency, and realizes greater ROI.

Schedule a Demo today!

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Omnichannel EX Platform

IT Service Desk

ITIL Aligned, Incident Management, SLA Management, Self Service Portal, Automations and Workflows, Knowledge Management

ITSM

Integrated Channels, Service Request Management, Problem Management, Change and Release Management

ITOM

AI-enhanced Alert Management, On-Call Management, Orchestration, Filters to extract signals and automate incident creation, routing, and escalation

IT Project Management

Integrated modern project management and ITSM, agile, waterfall or hybrid, Bug Tracking and Test Management, Time Tracking, Reports

IT Asset Management

DiscoverySolution, Unified Asset Management, Multi-source CMDB, PO and Contract Management, Software Asset and SaaS Management.

Rated Best in the Industry by Experts

Gartner Peer Insights Customer's Choice 2021

Increase the use of self-service portals by 300% with Freshservice

Cut down the ITSM strategies that are pulling your business down as today’s Digital world leaves no room for error. Scale up your employee experience by right-sizing your ITSM with the help of Freshservice because employee efficiency and loyalty are what triggers to achieve excellent service and seamless cx experiences. Get an integrated service management solution for your organization’s sinking ITSM.

Core Pillars of Freshservice Omnichannel EX Platform

Fast Time-to-Value
Minimize Downtime
Employee Productivity
Increased Agent Efficiency
Enterprise Service Management

Six Core Pillars of Freshdesk Omnichannel Platform

Bots, AI and automations

Customer portal, knowledge base and forums for self-service

Ticketing and case management

Omnichannel support

Analytics and Team Dashboards

Field service management

Robust Automations

Get rid of monotonous tasks using no-code workflows and powerful automations.

Intelligent Platform

Enterprise-grade AI engine, smarter service desk decisions, increased agent productivity, and elevated experiences.

Extensible Platform

Out-of-the-box-connectors, SDKs, Integrated Marketplace, and Neo Platform

Why Enterprises choose Freshservice

Offers Transparency

Systematically organizes the work, and the factor ‘Transparency’ is a prerequisite offered by Freshservice that is reflected through the platform.

Agile Setup

Freshservice is implemented quickly and is ready to use in a few weeks. It also delivers customer satisfaction up to 96%.

Improved Service Desk

With customers witnessing consistent improvements in their service desk with Freshservice, it has led to 99% of customer satisfaction for some clients.