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Freshservice

Freshservice – Right Size ITSMModernize Services
Delight Employees

Meeting the employee expectations in terms of technology has become the biggest challenge for the IT Leaders of organizations. Given the constant technological innovations the Service Desk lags the current competitive business world. So, what is the solution to break the ice?

Freshservice – Modernize your ITSM by adopting a unified Service Management Solution that delivers delight, improves efficiency, and realizes greater ROI.

Schedule a Demo today!


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    Omnichannel EX Platform

    Business-Collection
    IT Service Desk
    ITIL Aligned, Incident Management, SLA Management, Self Service Portal, Automations and Workflows, Knowledge Management
    ITSM
    Integrated Channels, Service Request Management, Problem Management, Change and Release Management
    ITOM
    AI-enhanced Alert Management, On-Call Management, Orchestration, Filters to extract signals and automate incident creation, routing, and escalation
    IT Project Management
    Integrated modern project management and ITSM, agile, waterfall or hybrid, Bug Tracking and Test Management, Time Tracking, Reports
    IT Asset Management
    DiscoverySolution, Unified Asset Management, Multi-source CMDB, PO and Contract Management, Software Asset and SaaS Management.
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    Rated Best in the Industry by Experts

    Gartner Peer Insights Customer's Choice 2021
    Top Rated 2021
    Leader Enterprise Summer 2021
    Gartner Magic Quadarant

    Increase the use of self-service portals by 300% with Freshservice

    Cut down the ITSM strategies that are pulling your business down as today’s Digital world leaves no room for error. Scale up your employee experience by right-sizing your ITSM with the help of Freshservice because employee efficiency and loyalty are what triggers to achieve excellent service experiences. Get an integrated service management solution for your organization’s sinking ITSM.

    Core Pillars of Freshservice Omnichannel EX Platform

    • Fast Time-to-Value
    • Minimize Downtime
    • Employee Productivity
    • Increased Agent Efficiency
    • Enterprise Service Management

    Six Core Pillars of Freshdesk Omnichannel Platform

    Bots, AI and automations
    Customer portal, knowledge base and forums for self-service
    Ticketing and case management
    Omnichannel support
    Analytics and Team Dashboards
    Field service management
    Robust Automations
    Get rid of monotonous tasks using no-code workflows and powerful automations.
    Intelligent Platform
    Enterprise-grade AI engine, smarter service desk decisions, increased agent productivity, and elevated experiences.
    Extensible Platform
    Out-of-the-box-connectors, SDKs, Integrated Marketplace, and Neo Platform

    Why Enterprises choose Freshservice

    Offers Transparency
    Systematically organizes the work, and the factor ‘Transparency’ is a prerequisite offered by Freshservice that is reflected through the platform.
    Agile Setup
    Freshservice is implemented quickly and is ready to use in a few weeks. It also delivers customer satisfaction up to 96%.
    Improved Service Desk
    With customers witnessing consistent improvements in their service desk with Freshservice, it has led to 99% of customer satisfaction for some clients.
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      Copyright © 2020 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.