Case Study

ITSM Efficiency Skyrocketed

Situation Of the Client:

A big 3 auto manufacturer (EV Division) faced significant challenges in managing its IT Service Management (ITSM) processes. The company’s rapid growth was hindered by scattered, inefficient workflows, which led to delayed response times, poor data management, and an overall lack of streamlined processes in IT operations. This situation necessitated a robust solution to optimize efficiency and support their expanding operational needs.

An IT Coding professional

Solution provided

The company implemented FreshService’s ITSM solutions, focusing on customizing ITSM workflows to suit their unique requirements. This involved the integration of features like Custom Objects, Workflow Automator, and API Integration. The strategy aimed to revamp incident management, asset management, employee onboarding, and analytics, ensuring a comprehensive overhaul of their existing IT systems to facilitate smoother, more efficient operations.

business outcomes

  • Enhanced operational efficiency.
  • Streamlined IT processes.
  • Improved data management.
  • Faster decision-making capabilities.
  • Increased employee satisfaction.
Data is being pointed by human fingers
*Based On Client Scenario
16 to 3
Ticket routing steps
Resolution time reduction
Freshservice Licenses Implemented

Genesys Platform Trial

NICE CXone Platform Trial

Freshdesk Platform Trial

Freshservice Platform Trial

ServiceNow Platform Trial


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