A big 3 auto manufacturer (EV Division) faced significant challenges in managing its IT Service Management (ITSM) processes. The company’s rapid growth was hindered by scattered, inefficient workflows, which led to delayed response times, poor data management, and an overall lack of streamlined processes in IT operations. This situation necessitated a robust solution to optimize efficiency and support their expanding operational needs.
The company implemented FreshService’s ITSM solutions, focusing on customizing ITSM workflows to suit their unique requirements. This involved the integration of features like Custom Objects, Workflow Automator, and API Integration. The strategy aimed to revamp incident management, asset management, employee onboarding, and analytics, ensuring a comprehensive overhaul of their existing IT systems to facilitate smoother, more efficient operations.
