Elevating Employee Experiences with AI

ITSM Modernization

*Based On Client Scenario
Faster Incident Resolution
Reduced Operations Costs
Shorter Average Handle Time
*Based On Client Scenario

Why ITSM Modernization Should Be Your Priority?

Top 10 indicators that your organization needs to modernize its ITSM infrastructure.

Our ITSM Modernization assessment evaluates your existing IT Service Desk & helpdesk ecosystem & provides extensive insights about the customized & right fit solutions

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Empowering IT Service Excellence

Pioneering ITSM Modernization for a Hybrid Workforce

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Elevate Your IT Service Delivery with Gen AI

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Peak IT Performance with Tech Modernization

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Accelerate IT Performance with Strategic Insights

Revitalize IT Service & Support Delivery with AI-powered efficiency, enhanced security, and insightful analytics

Your Gateway To The Perfect ITSM Platform

Start Your Journey to the Ideal Omnichannel Platform: Use the dropdowns below to align your strategy with your specific needs

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Empower your helpdesk

Automate your IT Workflows to Uplift Service Delivery, Asset Management, Security Ops & Compliances.

Connect with our ITSM experts today and transform your IT/Enterprise Support into a strategic asset.

Why B-TRNSFRMD should be your strategic ITSM Modernization Partner ?

Explore Remarkable Benefits with our Consulting, Transformation and Managed Support Services

Success story

Revolutionizing ITSM for Scaling Growth

Discover how a Big 3 Auto Manufacturer (EV Division) transformed its IT Service Management (ITSM) with FreshService, setting a new foundation for operational efficiency. This case study offers a deep dive into the strategic implementation that addressed the company’s growth challenges with scattered and inefficient workflows.

Key Achievements:

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Stay Ahead In 2024 with latest ITSM Trends

Tailored for IT & Business leaders, our ITSM Trend Book 2024 delves into the latest advancements set to redefine the tech landscape in 2024. Access essential insights and forward-thinking strategies by downloading your copy now.

ITSM Modernization Trendbook
ITSM Modernization Trendbook

Explore our Niche and Industry relevant Solutions

Discover our tailored solutions, designed for industry-specific challenges. We combine innovative technology with deep sector expertise, ensuring streamlined operations and digital excellence.

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Lets find a ITSM Modernization Platform for You.


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Welcome to the experience transformation journey.

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