Cloud Contact Center


Modernize your contact center with the power of cloud
Tap into customer interactions seamlessly


Customers can switch to your competitors in just a click – however, the right strategies can ensure to keep your customers engaged and loyal. When you work with legacy systems, this becomes way more difficult. As your customer expectations increase, keeping pace with the growth and leveraging the right set of technology stack to understand your customers, will help serve them with the right solutions.

A cloud-enabled contact center strategy helps amalgamate all of the disparate channels, providing a seamless cx experience. Your customers’ overall transactions – all in one place – provide a single view of your data in the ecosystem.

Moreover, rich dashboards give employees a quick view of multiple customers’ data in easily digestible formats. Conversations can be carried forward instead of starting from scratch, saving time, energy, and resources.

Customer journeys can be mapped out stages including both pre-and post-sales stages. For both parties involved, upselling, cross-selling, and issue resolution become faster and easier. Infused with cloud, let your contact center teams:

  1. Be available 24*7 and provide an anytime, anywhere service.
  2. Be informed and leverage a single source of data.
  3. Be agile and create scalable, robust customer service.

Disconnected customer service models at your end can be your competitors’ best buddy
A tightly-integrated contact center is the key to happy customer experience journeys.

As you scale your business and connect with your customers via different avenues, losing sight of even one single customer can give a major blow to your revenue. It is the right time to adopt the cloud and leverage the multiple benefits of seamless connections, a holistic view of data, and enhanced customer satisfaction. Join the Cloud Contact Center bandwagon to focus on:

  • Seamless Integrations: Data integration with major platforms and tools to get a single view of customers.
  • Intelligent automations: Respond swiftly to customers by leveraging tools to create custom journeys.
  • Rich insights: Get complete visibility into your customers across channels and get crisp insights.
B-TRNSFRMD Applications
Enhance customer satisfaction
Calls, chats, social media, text, agent, bots – Cover all this and much more in a holistic, integrated manner
Make informed decisions
Have all the relevant details at your fingertips to sell more, resolve issues quicker and delight your customers better
Get immediate business results
Reduce costs and increase efficiencies by automating manual tasks and focusing your effort on what matters
B-TRNSFRMD Intelligent Automations

Modernize your Cloud Contact Center Strategy
Keep in touch with your customers anywhere, anytime

A digital-first, next-gen cloud contact center solution with B-TRNSFRMD can help put the disjointed pieces together to finish the customer experience puzzle

Cost reductions


Average customer delight score / CSAT


Manual tasks reduced / automated


Get the future now:
Cloud contact center modernized and automated

Turbocharge your customer experience strategy, know your customers’ every need and solve them through a combination of automation and data intelligence

Proven best practices

Transformation value worth millions of dollars generated for Fortune 500 global clients spanning multiple industries

Innovative solutions

Unique customer challenges solved by high-tech, differentiated, custom-built strategies with renowned tech partners and players

Robust implementations

Well-defined frameworks for quickest ROI realization and optimum risk, project and governance management from the get-go

Guaranteed outcomes

A great combination of functional, technical and analytical expertise along with a design-led engagement model promising success

CONTACTLet’s connect
A cloud-enabled contact center strategy, a holistic CX experience.

If acing customer experience and contact center processes is on your mind, hit us up!
Bloomsbury Square,
London WC1B 4EA
Call us
020 7946 020
020 7996 223

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    Copyright © 2023 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.