NICE CXone

NICE CXoneSmarter CX
Frictionless Experiences

For a seamless customer experience, it is important to reduce friction between companies and customers. This is possible by providing remarkable experiences that establish brand loyalty and create unbreakable associations.

With CXone, a fully-integrated cloud CX platform, NICE enables businesses to meet today’s

customer and employee expectations by delivering seamless, consistent, and personalized digital-first experiences. Our CX approach is an admixture of digital entry points, journey orchestration, smart self-service, prepared agents, and a full performance suite, powered by our purpose-built CX Analytics, AI, and domain knowledge.

Schedule a Demo today!

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CXi Platform for Complete Journey

Smarter Platform

On our cloud native platform and unified suite of CX applications, — combined with our purpose-built CX AI, create your best digital-first contact center.

Digital-first Experiences

By supporting 30+ digital, self-help, and messaging channels, proactive customer reach, and knowledge management — meet your consumers where they genuinely begin their journeys.

Complete Offering

AI self-service to routing to workforce engagement management — a comprehensive best-in-class unified blend of CX apps.

Collaboration

Our customer experience specialists are committed to assisting you in achieving your company goals.

Exceptional Leadership

30+ years of customer service and contact center leadership, with an outstanding track record of facilitating CX transformations, solid financials, and a dedication to R&D investment and innovation.

Trusted by Leading Companies Globally

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The CXone Difference

One Experience

New level of connection between contact center employees and the customers they serve every day with smarter, more meaningful experiences.

One Journey

No matter where their journey starts, give your customers a smart start.

One Cloud

Take advantage of unrestricted growth and quicken innovation on the last platform you'll ever require.

One Step Ahead

Get AI-driven actionable insights to anticipate needs, direct journeys, amaze customers and empower agents in ways never before possible.

Why Companies choose NICE Technologies

Flexible and Scalable Platform

To build stronger connections, transform your contact centers into world-class customer experience centers.

Personalized & Seamless Interactions

Keep your spending under control while surprising and delighting your consumers with smooth, efficient, and gracious dialogues.

Organizational Success Optimization

You have one-click access to limitless innovation via open APIs and pre-integrated certified partner applications available on the NICE CXone CXexchange marketplace.