Almost half of organisations can’t keep pace with shifting customer expectations. But what do consumers want? And what big bets should organisations make to stay ahead of the competition?
29% of customers SWITCHED BRANDS in the past year due to negative interactions. Is loyalty dead? Find out how AI is streamlining contact centres and driving customer satisfaction.
11% of organisations offer truly OMNICHANNEL EXPERIENCES today. Find out which gaps in the customer digital journey are the most frustrating.
57% of CX leaders are aligned around ONE TECH PRIORITY. Learn how they’re rethinking the technology stack – and why you should, too.
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