B-TRNSFRMD transforms how global enterprises connect with their customers from the contact center to the service desk to the CRM and every workflow in between.
B-TRNSFRMD reimagines how organizations deliver Customer and Service Experiences by designing and implementing AI-native technology transformation. As expert partners with Creatio, Freshworks, and Zendesk, we provide integrated solutions across Omnichannel CX, CRM, ITSM, and Process Automation. Our proprietary PATH TO OUTCOME™ methodology moves organizations from fragmented technology investments to measurable customer outcomes. From interactions to outcomes — that is the journey we deliver, every engagement, every client.
At B-TRNSFRMD, we understand that technology is constantly evolving, giving rise to new platforms. Our approach includes partnering with leading platforms in the experience industry, utilizing them to quickly and efficiently achieve our customers’ goals. This strategy requires staying abreast of the latest technology trends, such as Generative AI and workflow automation, ensuring we can offer the most advanced and effective solutions to our clients.
Our flexible engagement packages and global delivery offer clients significant business benefits, reducing Total Cost of Ownership (TCO) and enhancing customer experience. As transformative partners, we set new standards in customer retention and experience consulting, driving tangible success in an increasingly customer-centric future.
We are a proud Plano, Texas Headquartered Company.
Customer journey mapping, service design, and to-be state modeling — so technology choices follow clearly from business outcomes, not the other way around.
Deep partnerships with technology vendors enable preferred access, accelerated implementations, and better commercials.
We connect process, applications, telephony, and data into cohesive platforms — eliminating silos across the enterprise.
Automation-first architectures and global delivery teams reduce implementation costs — maximizing ROI from day one.
Purpose-built to delight end customers and front-line agents — driving CSAT, NPS, and loyalty metrics that impact revenue.
Client-Centric Partnership
Client-Centric Partnership. We commit to deeply understanding our clients' unique challenges and goals, acting as a true extension of their team. Success is measured by the tangible value and measurable outcomes we deliver to their enterprise.
Expert-Driven Innovation
Expert-Driven Innovation. We maintain deep expertise in CRM, CX, Service Desk, and Analytics, leveraging cutting-edge and creative solutions to drive continuous improvement for our clients in rapidly evolving markets.
Unwavering Integrity and Trust
Unwavering Integrity and Trust. We operate with the highest ethical standards, ensuring transparency, honesty, and discretion in all our interactions, especially when handling sensitive enterprise data for our clients.
Accountable Execution
Accountable Execution. We take full ownership of the technology implementation lifecycle, committing to robust, stable, and user-friendly deployments aligned with business needs, followed by reliable, responsive support.
Impactful Insight
Impactful Insight. We transform data and solutions into clear, actionable intelligence that drives strategic business decisions and tangible customer experience improvements across the enterprise.
5830 Granite Parkway, Suite 100-311, Plano, TX 75024
Kanakia Wallstreet, B-812A, Andheri (E), Mumbai, India 400093
Meet with our Founder & CEO, Gans Subramanian — bring your challenges, and leave with a clear path forward.
