INCREASING THE VELOCITY OF

EXPERIENCE TRANSFORMATION

Unlock the full potential of CX & ITSM innovations for increased customer satisfaction and improved agent service delivery.

Platform Expertise for Business Innovation

Impact business KPIs by harmonizing people, processes, data and technology. Our solutions streamline workflows, accelerate time to value, elevate operational excellence and customer value.

LOOKING FOR

IMPLEMENTATION Best Practices?

Read our latest Platform Implementation
and support e-books & guides.

Implementation Guides shown as examples
Implementation Guides shown as examples

Discover your Ideal Platform with Optimize360O

Embark on a journey with us to find the platform that elevates your customer experience, enhances operational efficiency, optimizes costs, and boosts revenue growth.

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Customized Platform Selection

Industry-Specific Recommendations

Comprehensive Service Offerings

Advanced Analytical Tools

Seamless Integration Capabilities

TCO & ROI Calculators

Optimize360o streamlines your platform choice for customer experience and contact centers. With our expert, benchmark-driven guidance, align perfectly with your business goals and boost growth.

PATH to OUTCOME Framework

Our modular framework to create value through holistic design, transformation and implementation.

KPI-Centric Philosophy: Putting Your Business Goals at the Heart of Everything We Do.

P

Focus on where you want the business to be in the future and what technology you need to enable these experiences.

Identifying key CX players at a FinServ led to 15% increase in agent productivity​

A

Focus on areas where integrated solutions can improve customer interactions and employee workflows.

A fast growing urgent care provider improved decision-making speed by 30%

T

Implement agile platforms with automation and AI for higher satisfaction and efficiency.

A big 3 Auto Manufacturer (EV) reduced ticket assignment workflows from 16 to 3.

H

Push forward-thinking solutions to redefine customer experience and operational efficiency, embracing continuous innovation.

A public relations & advisory company reduced ops expenses by $20,000 monthly.

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PRIORITIZE

Focus on where you want the business to be in the future and what technology you need to enable these experiences.

Identifying key CX levers at a FinServ led to 15% increase in agent productivity

An analyst analyzing the data and charts

ANALYZE

Focus on areas where integrated solutions can improve customer interactions and employee workflows.

Designed Omnichannel CX for a leading healthcare provider reducing TAT by 30%

Two people looking at new technology

transform

Implement agile platforms with automation and AI for higher satisfaction and efficiency.

A big 3 Auto Manufacturer reduced TAT for the SAP services by 81%

Innovation by prompt engineers

Hyper Innovate

Push forward-thinking solutions to redefine customer experience and operational efficiency, embracing continuous innovation.

A global media consulting firm reduced helpdesk support cost by 20%

Customers' Viewpoint Shapes Our Reality

We drive customer success through innovative solutions and outstanding service

"Thank you so much for what you and your team have brought to the table. We are a better company and are closer to realizing our most important objective of improving our Customer’s Experience, because of it.”

CEO

Global Money Services Company

GREAT PERFORMANCE DELIVERED…

Thank you so much for what you and your team have brought to the table. We are abetter company and are closer to realizing our most important objective of improving our Customer’s Experience, because of it.”

CEO

Global Money Services Company

GREAT PERFORMANCE DELIVERED…

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James Edwards

CTO, WEBX

Claim Your Free CX Platform Assessment

Discover opportunities for value outcomes:

Our complimentary assessment helps Customer Experience and Operational Leaders with tech roadmaps and align strategies with the technology roadmap.

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Gans Subramanian

Managing Partner, B-TRNSFRMD

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Gans Subramanian

Managing Partner, B-TRNSFRMD

Explore our Niche and Industry relevant Solutions

Discover our tailored experience transformation solutions, designed for industry-specific challenges. We combine innovative technology with deep sector expertise, ensuring streamlined operations and digital excellence.

Featured Insights

Our Managed Support Packages Start from

$2500

Per Month

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Our Managed Support Packages Start from

$2500

Per Month

ServiceNow Platflorm Logo
Freshservice Platform Logo
Freshdesk platform logo
NICE Platform Logo
genesys logo
Azure Synapse Analytics Logo

Genesys Platform Trial

NICE CXone Platform Trial

Freshdesk Platform Trial

Freshservice Platform Trial

ServiceNow Platform Trial

Optimize360o

Lets find a Customer Analytics Platform for You.

Optimize360o

Lets find a ITSM Modernization Platform for You.

Optimize360o

Lets find a Perfect Cloud Contact Center Platform for You.

Optimize360o

Lets find a Perfect Omnichannel CX Platform for You.

Welcome to the experience transformation journey.

Let's get started.