+ From Interactions To Outcomes

AI-First Customer Experiences That Drive Growth

B-TRNSFRMD transforms how global enterprises connect with their customers from the contact center to the service desk to the CRM and every workflow in between.

Trusted by 60+ Leading Organizations

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Solution Partners with Leading Platforms

Explore Our Solutions

Solutions Built Around Your Business Outcomes — Not Just Your Platform

Omnichannel CX, IT service management, CRM and process automation, AI and analytics — each solution is designed around measurable outcomes, not just technology deployment.

Explore Our Solutions

Solutions Built Around Your Business Outcomes — Not Just Your Platform

Omnichannel CX, IT service management, CRM and process automation, AI and analytics — each solution is designed around measurable outcomes, not just technology deployment.

OptimizeAI

Not Seeing the ROI on Your Freshdesk or Freshservice Platform?

Freshworks Performance
Optimized client snapshot
LIVE
Tickets deflected by Freddy AI
40%
Handle time reduction
31%
SLA compliance
94%
First-contact resolution
61%

PATH to OUTCOME Framework

Our modular framework to create value through holistic design, transformation and implementation.

KPI-Centric Philosophy: Putting Your Business Goals at the Heart of Everything We Do.

P Plan Assess & Define

Focus on where you want the business to be in the future and what technology you need to enable these experiences.

Identifying key CX levers at a FinServ led to 15% increase in agent productivity

A Align Design & Sequence

Bring together stakeholders, processes, and technology to create a unified vision that drives measurable business outcomes.

Cross-functional alignment initiative reduced time-to-market by 30% for a global retailer

T Transform Build & Deploy

Execute the change with precision — redesigning workflows, deploying technology, and upskilling teams for lasting impact.

Digital transformation program delivered 40% cost reduction across operations for a leading insurer

H Harness Measure & Compound

Continuously measure, optimize, and scale what works — turning early wins into sustained competitive advantage.

Ongoing optimization loop drove 22% uplift in customer satisfaction scores within 6 months

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Gans Subramanian

Founder & CEO, B-TRNSFRMD

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Gans Subramanian

Founder & CEO, B-TRNSFRMD

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Industry Relevant Solutions

Discover our tailored solutions, designed for industry-specific challenges. We combine innovative technology with deep sector expertise, ensuring streamlined operations and digital excellence.

The AI-Native CRM Buyer's Guide

A free, vendor-agnostic guide breaking down the 4 capabilities that separate a genuinely AI-native CRM from a legacy platform with AI bolted on — plus the exact question to ask in a live demo for each one, a red-flags checklist, and a one-page scorecard you can use on the spot. Built for anyone evaluating Creatio or comparing AI-native CRM platforms.

Enterprise CRM Comparison Guide 2026

Compare Creatio, Salesforce, HubSpot, and Microsoft Dynamics across AI, pricing, security, and total cost of ownership — before you sign anything.

The Real Cost of a Broken Patient Support Experience

A data-backed field guide for healthcare, pharma, and behavioral health leaders — covering the hidden cost in calls, patient leakage, and renewal spend, plus a self-assessment to score your own organization.

The AI-Native CRM Buyer's Guide

A free, vendor-agnostic guide breaking down the 4 capabilities that separate a genuinely AI-native CRM from a legacy platform with AI bolted on — plus the exact question to ask in a live demo for each one, a red-flags checklist, and a one-page scorecard you can use on the spot. Built for anyone evaluating Creatio or comparing AI-native CRM platforms.

Enterprise CRM Comparison Guide 2026

Compare Creatio, Salesforce, HubSpot, and Microsoft Dynamics across AI, pricing, security, and total cost of ownership — before you sign anything.

The Real Cost of a Broken Patient Support Experience

A data-backed field guide for healthcare, pharma, and behavioral health leaders — covering the hidden cost in calls, patient leakage, and renewal spend, plus a self-assessment to score your own organization.

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