Customer Experience Hampering your Business Growth?
Integrated Journeys Delighted Customers
Full-stack digital CX Innovation across Process, Technology and Infrastructure to offer digital business transformation solutions and drive revenue growth.
Remote Work Making it Difficult to Serve Customers?
Cloud Modernization Digital Contact Centers
Build an Agile, Intelligent and Virtual Contact Center Platform that Provides Omnichannel Customer Support at Scale
Applications Holding You Back?
Build Fast Innovate Faster
Break away from custom application development by leveraging our digital transformation consulting and achieve success at every milestone
Business Decisons Slowing you Down?
Actionable AI Automated Insights
Democratize data and provide self-service insights through the deployment of AI/ML platforms at scale
For CX Raising Standards
Recognition for providing exceptional operational service agility & seamless integrated CX solutions across multiple channels
Customer Experience Hampering your Business Growth?
Integrated Journeys Delighted Customers
Full-stack digital CX Innovation across Process, Technology and Infrastructure to offer digital business transformation solutions and drive revenue growth.
Remote Work Making it Difficult to Serve Customers?
Cloud Modernization Digital Contact Centers
Build an Agile, Intelligent and Virtual Contact Center Platform that Provides Omnichannel Customer Support at Scale
Applications Holding You Back?
Build Fast Innovate Faster
Break away from custom application development by leveraging our digital transformation consulting and achieve success at every milestone
Democratize data and provide self-service insights through the deployment of AI/ML platforms at scale
Solve for Digital
Full-Stack Digital Consulting and Implementation for Customer Experience, Contact Centers and Enterprise Automation Transformations
Path To Value
B-TRNSFRMD's Integrated Digital Transformation Framework emphasizes a service-design led approach and Agile Implementation at Scale
Drive Business Impact
Deploy transformation programs that effect tangible benefits to business goals and functional KPIs
Transform your Digital Experience
Service Desk
Scale support across channels, collaborate seamlessly with customers, and improve agent productivity with AI-driven ticket routing, automated workflows, and real-time insights.
Omnichannel CX
Support customers in digital channels with seamless customer journeys, future-proof technology architecture, automated process workflows, and integrated SLAs and reports.
Cloud Contact Center
Integrate Cloud platform across voice, social media, and messaging with self-service, customer engagement, WFM, and customer analytics to increase CSAT while reducing TCO.
Analytics
Increase cross-sell and revenue growth through integrated customer profiling and segmentation. Deploy scalable machine learning & AI Analytics models on cloud services.