Generative AI: A Game-Changer for Healthcare Providers and Patients


November 30, 2023



TL;DR – Explore how the cutting-edge, generative AI solutions by ServiceNow help meet the exceeding expectations and requirements of healthcare providers and patients.

The healthcare sector is facing multiple challenges today, including increased expenses and less-than-ideal patient experiences. Even with the proliferation of data gathered from clinical trials, electronic health records (EHRs), claims, and linked devices, there is still a dearth of actionable insights that may improve patient outcomes and streamline operations.

This blog explores the revolutionary change in healthcare that generative AI—or artificial intelligence—is poised to bring about.

Did You Know?
In 2022, the Global Generative AI in Healthcare Market was valued at USD 0.8 billion and is expected to be valued at USD 17.2 billion in 2032. Between 2023 and 2032, this market is estimated to register the highest CAGR of 37%.

This ground-breaking technology uses state-of-the-art machine learning algorithms to spur innovation and discoveries. It strives to adapt to the exceeding expectations and requirements of healthcare providers and patients to ensure a smooth and proactive overall patient experience

ServiceNow: Revolutionizing Healthcare with Generative AI

Patient engagement is about more than just being involved; it's about building a meaningful relationship.
How can we improve the experience by utilizing generative AI? Let’s delve into the Now Platform®

  • Virtual Assistants:
    ServiceNow's platform integrates generative AI models for virtual assistants, utilizing advanced natural language understanding (NLU) algorithms. Leveraging NLP frameworks, such as BERT or GPT, these virtual assistants ensure accurate comprehension of patient queries and provide context-aware responses.
    ServiceNow's APIs facilitate the seamless integration of virtual assistants into healthcare workflows, enabling real-time interaction with patients and automating routine tasks.
  • Medical Imaging Enhancement:
    ServiceNow incorporates generative AI algorithms for medical image enhancement, employing deep learning techniques like convolutional neural networks (CNNs). The platform utilizes image-to-image translation models to denoise, segment, and enhance features in medical images, leading to improved diagnostic accuracy.
    ServiceNow's imaging enhancement module supports the training of custom models on diverse datasets, accommodating various medical imaging modalities.
  • Natural Language Processing (NLP):
    ServiceNow's NLP capabilities are harnessed for extracting insights from unstructured healthcare data, including medical records, research articles, and patient feedback. The platform employs domain-specific pre-trained embeddings and attention mechanisms to comprehend the nuances of medical terminology.
    ServiceNow's NLP functionalities can be extended through custom model training, adapting to specific healthcare contexts for information extraction and summarization.
  • Drug Discovery and Personalized Medicine:
    ServiceNow plays a pivotal role in drug discovery by leveraging generative AI to simulate molecular structures and predict potential drug interactions. The platform facilitates the integration of generative models into the drug development pipeline, accelerating the identification of novel compounds.
    ServiceNow's personalized medicine module tailors treatment plans based on patient-specific data, utilizing generative AI to optimize drug regimens and minimize adverse effects.

The Power of Generative AI in Improving Patient Outcomes

With the advent of Generative AI, the field of medical research, diagnosis, treatment, and drug discovery & development could experience revolutionary transformations. Generative AI can be leveraged to develop innovative and practical results. Adopting Generative AI on the Now Platform® has several advantages for the healthcare industry.

  • Cost Optimization:
    ServiceNow's generative AI-driven automation streamlines administrative processes, reducing operational costs through intelligent task orchestration. The platform offers pre-built cost optimization modules, employing reinforcement learning algorithms to dynamically adapt workflows for efficiency.
  • Improved Patient Experience:
    ServiceNow enhances patient experiences by employing generative AI to personalize communication channels and automate appointment scheduling. The platform's adaptive learning algorithms analyze patient preferences, ensuring tailored interactions and proactive health management.
  • Enhanced Diagnostic Accuracy:
    ServiceNow's generative AI contributes to diagnostic accuracy through predictive analytics, leveraging machine learning models trained on diverse patient datasets. The platform's decision support system integrates generative algorithms to assist healthcare professionals in interpreting complex medical data, improving diagnostic precision.
Looking Ahead

In closing, we believe that the ongoing collaboration between artificial intelligence and healthcare holds the potential to bring about even more revolutionary outcomes in the future, ultimately improving healthcare outcomes, reducing costs, and expanding access to high-quality healthcare services globally.

Generative AI is catalyzing a healthcare revolution worldwide. These innovations are boosting patient engagement, optimizing treatment choices, and boosting diagnostic accuracy.

Are you set to transform your patients' experiences? Explore the cutting-edge solutions that ServiceNow has to offer right now. 

Get in touch with us at [email protected] to find out how to improve and provide a seamless patient experience.

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Gans Subramanian

Managing Partner

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