No. XLAs and SLAs run in parallel. SLAs govern operational processes. XLAs measure whether those processes are actually delivering value to employees. Removing SLAs is not the goal — adding the outcome layer on top is.
No. XLAs and SLAs run in parallel. SLAs govern operational processes. XLAs measure whether those processes are actually delivering value to employees. Removing SLAs is not the goal — adding the outcome layer on top is.