May 3, 2022


Customer Analytics

B-TRNSFRMD is pleased to announce the Emerging Partner of the Year 2021 award from Freshworks. We are excited by this recognition of our relentless focus on meeting and exceeding client needs - one client at a time!

Freshworks is a leading customer and employee engagement company, offering a range of products for CX and IT leaders across global enterprises. It is the only company that has been named to three Gartner Magic Quadrants for 2019, from Customer Engagement Platform to Sales Force Automation to IT Service Management.

B-TRNSFRMD has pioneered omnichannel CX solutions, cloud contact center solutions, customer data analytics by integrating a customer experience strategy across digital and physical channels while providing operational service agility. As a Preferred Freshworks Solution Partner, we have experience working with global enterprises across financial services, healthcare, retail, and education to deploy complex Freshdesk and Freshservice implementations across geographies and teams.

This award recognizes our focus and investments in CX digital transformation and transformation consulting capabilities for driving tangible business outcomes for our clients. Our Freshworks Center of Excellence is a combination of talented experts committed to showcasing the power of Freshworks products and robust deployment frameworks that emphasize rapid time to value.

For more information on our digital transformation consulting services and solutions, reach out to [email protected]

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Gans Subramanian

Managing Partner

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