B-TRNSFRMD is happy to announce that we are now officially a Certified Talkdesk Channel Partner. Talkdesk is an end-to-end cloud-native customer experience solution that combines enterprise performance with consumer simplicity on a single unified platform. They are rated as Leader by Gartner in the 2019 CCaaS MQ and are the only player to offer 100% uptime SLA guarantee!
With our integrated digital design, process innovation and implementation framework for deploying Talkdesk CX platform, customers can future-proof their contact center in less than 12 weeks!
The Talkdesk CX platform enables global enterprises to leverage Cloud and AI Automation technologies for high operational agility, elastic capability, easy agent provisioning, high reliability and security voice capabilities. It offers key CX capabilities including Customer Engagement (Voice, ACD, IVR, Outbound Dialer, Omni-channel, Self-Service); Workforce Engagement (Agent Desktop, Mobile Agent Workforce Mgmt., Quality Mgmt., Performance Mgmt., Learning Mgmt.); Enterprise Collaboration; Virtual Assistants, Analytics and Reporting Dashboards.
Learn More about Talkdesk in the 2020 Forrester Wave for CCaaS.
Customers choose Talkdesk for the following benefits and differentiators:
As a certified channel partner, B-TRNSFRMD offers end-to-end Digital CX solutions tailored to the Talkdesk Platform including omni-channel enablement, Cloud contact center deployment, Customer Support transformation. Our focus on delivering business impact with the fastest time-to-value is backed by a cross-functional team of experienced consultants.
We are an independent consulting firm that works with leading mid-market and large enterprises globally on agile transformations for Digital CX including Customer Support, Contact Center and Service management using SaaS, Intelligent Automation and AI. To learn more about how we can help move your Contact Center to the cloud, click here to schedule a call!