AdaptHealth helping patients live their best lives
After several acquisitions, AdaptHealth had a mix of disconnected systems that lacked feature-rich capabilities to foster team unity and engagement. Now, with the Genesys Cloud® platform, the company onboards acquisitions rapidly with contact center operations always correctly staffed.
Key Achievements:
19% improvement in service level year-over-year
60% gain in productivity; 10% increase in schedule adherence
84% reduction in abandonment rate; 11% improvement in occupancy rate
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Genesys empowers more than 7,500 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.
Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale.
As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
CX Mastery with Genesys
Almost half of organisations can’t keep pace with shifting customer expectations. But what do consumers want? And what big bets should organisations make to stay ahead of the competition?
Discover our tailored solutions, designed for industry-specific challenges. We combine innovative technology with deep sector expertise, ensuring streamlined operations and digital excellence.