Enhancing Experiences with Pioneering Next-Gen AI

Retail

20%

Faster Ticket Resolution

30%

Lower Support Costs

25%

Shorter AHT

*Based On Client Scenario

Subpar Experiences Drive Away 1 in 5 Retail Shoppers

Overlooking vital customer interaction and satisfaction parameters drives negative experiences. Businesses that deliver better customer experiences obtain revenues between 4% and 8% above their market.

Inconsistent Shopping Journey

Uneven and unsatisfying experiences across digital retail channels.

Extended Queue Times

Long waiting times in-store, on customer service calls, or on digital platforms.

Complex Checkout Process

Challenges with swift and easy checkout or payment processes.

Poor Active Communication

Follow-up issues, no callbacks, and high call abandonment.

Inadequate Agent Guidance

Insufficient information or guidance for customer service representatives.

Inefficient IT and CRM Systems

Data management issues and inefficiencies in customer care.

Inconsistent Shopping Journey

Uneven and unsatisfying experiences across digital retail channels.

Extended Queue Times

Long waiting times in-store, on customer service calls, or on digital platforms.

Complex Checkout Processes

Challenges with swift and easy checkout or payment processes.

Poor Active Communication

Follow-up issues, no callbacks, and high call abandonment.

Inadequate Agent Guidance

Insufficient information or guidance for customer service representatives.

Inefficient IT and CRM Systems

Data management issues and inefficiencies in customer care.

Inconsistent Shopping Journey

Uneven and unsatisfying experiences across digital retail channels.

Extended Queue Times

Long waiting times in-store, on customer service calls, or on digital platforms.

Complex Checkout Process

Challenges with swift and easy checkout or payment processes.

Poor Active Communication

Follow-up issues, no callbacks, and high call abandonment.

Inadequate Agent Guidance

Insufficient information or guidance for customer service representatives.

Inefficient IT and CRM Systems

Data management issues and inefficiencies in customer care.

Retailers Benefit from Investing More in Customer-Related Technology

Main ingredient of Customer experience is empathy, technology is just an enabler

Empowering Shopping Journeys

Goal: Streamline and personalize the customer's path

Use Cases

Virtual Queuing Systems
Omnichannel Support
AI Chatbot Assistance
CRM Personalization
Automated Ticketing

Making Life Easy For

Customers
Customer Support Team
Scheduling Team
Marketing Team

Download Datasheet

Dynamic Sales Engagement

Goal: Maximize sales through tailored customer interactions.

Use Cases

Modern Customer Analytics
Proactive Customer Support
Automated upsell/cross-sell AI
Targeted Promotions Campaigns

Making Life Easy For

Sales Teams
Marketing Teams
Product Managers
Senior Management

Download Datasheet

Efficient Operational Excellence

Goal: Enhance Operational Efficiency & Service Quality

Use Cases

AI driven Automated Workflows
Predecitive & Prescriptive Analytics
Centralized IT service management
ITSM/ITOM/ITAM Automation
Predictive Maintenance Alerts

Making Life Easy For

Operational Managers
IT Teams
Finance Teams
Customer Support team

Download Datasheet

Innovative Digital Touchpoints

Goal: Redefine customer interaction with cutting-edge technology.

Use Cases

Multi Platform support interfaces
Customer Data Monitoring
Integrated Mobile App Support
Campaign Analytics
Gen AI based Voice Activated Bots

Making Life Easy For

Customers
IT Teams
Retail managers
Compliance Teams

Download Datasheet

Goal: Streamline and personalize the customer's path

Use Cases

MAKING LIFE EASY FOR:

Goal: Maximize sales through tailored customer interactions

Use Cases

MAKING LIFE EASY FOR:

Goal: Enhance Operational Efficiency & Service Quality

Use Cases

MAKING LIFE EASY FOR:

Goal: Redefine customer interaction with cutting-edge technology.

Use Cases

MAKING LIFE EASY FOR:

Solutions Crafted For Retail Experience Excellence

Impact business KPIs by harmonizing people, processes, data and technology. Our solutions streamline workflows, accelerate time to value, elevate operational excellence and customer value.

Omnichannel
CX

Cloud
Contact center

ITSM
Modernization

CUSTOMER
ANALYTICS

PLATFORM CASE STUDY

Elevating Fashion Retail with Genesys Cloud

Discover how TechStyleOS redefined its global contact center operations within 90 days, harnessing the power of the Genesys Cloud platform to enhance the shopping experience for its 5 million members.

Key Achievements:

Claim Your Free CX Platform Assessment

Discover opportunities for value creation:

Our complimentary CX assessment helps customer experience, IT & business leaders identify gaps and align strategies with technology to meet the organization’s unique objectives.

Retail

*Based On Client Scenario

Subpar Experiences Drive Away 1 in 5 Retail Shoppers

Inconsistent Shopping Journey

Uneven and unsatisfying experiences across digital retail channels.

Extended Queue Times

Long waiting times in-store, on customer service calls, or on digital platforms.

Complex Checkout Process

Challenges with swift and easy checkout or payment processes.

Poor Active Communication

Follow-up issues, no callbacks, and high call abandonment.

Inadequate Agent Guidance

Insufficient information or guidance for customer service representatives.

Inefficient IT and CRM Systems

Data management issues and inefficiencies in customer care.

Inconsistent Shopping Journey

Uneven and unsatisfying experiences across digital retail channels.

Extended Queue Times

Long waiting times in-store, on customer service calls, or on digital platforms.

Complex Checkout Processes

Challenges with swift and easy checkout or payment processes.

Poor Active Communication

Follow-up issues, no callbacks, and high call abandonment.

Inadequate Agent Guidance

Insufficient information or guidance for customer service representatives.

Inefficient IT and CRM Systems

Data management issues and inefficiencies in customer care.

Inconsistent Shopping Journey

Uneven and unsatisfying experiences across digital retail channels.

Extended Queue Times

Long waiting times in-store, on customer service calls, or on digital platforms.

Complex Checkout Process

Challenges with swift and easy checkout or payment processes.

Poor Active Communication

Follow-up issues, no callbacks, and high call abandonment.

Inadequate Agent Guidance

Insufficient information or guidance for customer service representatives.

Inefficient IT and CRM Systems

Data management issues and inefficiencies in customer care.

Retailers Benefit from Investing More in Customer-Related Technology

Goal: Streamline and personalize the customer's path

Use Cases

MAKING LIFE EASY FOR:

Goal: Maximize sales through tailored customer interactions

Use Cases

MAKING LIFE EASY FOR:

Goal: Enhance Operational Efficiency & Service Quality

Use Cases

MAKING LIFE EASY FOR:

Goal: Redefine customer interaction with cutting-edge technology.

Use Cases

MAKING LIFE EASY FOR:

Solutions Crafted For Retail Experience Excellence

Impact business KPIs by harmonizing people, processes, data and technology. Our solutions streamline workflows, accelerate time to value, elevate operational excellence and customer value.

Omnichannel CX

Cloud Contact center

ITSM Modernization

CUSTOMER ANALYTICS

Elevating Fashion Retail with Genesys Cloud

Key Achievements:

Claim Your Free CX Platform Assessment

Discover opportunities for value creation:

Managing Partner, B-TRNSFRMD

Managing Partner, B-TRNSFRMD

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Delivering Tangible

Business Outcomes

Drive Revenue via Upsell/Cross-sell

Increase Customer Satisfaction

Increase Time-to-Value for initiatives

Operational Agility and Flexibility

Decrease Total Cost-of Ownership

Take your first step in experience transformation journey

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CX

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Contact center

ITSM
Modernization

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