Can’t Read, Won’t Buy The demand for multi-language support is on the rise. A recent study showed that 40% of consumers say they would not buy from a company that doesn’t offer customer support in their native language. Your consumers will report a better customer experience if you communicate with them in their own language....
We understand that delivering an omnichannel CX that is personalized, relevant, and authentic is hard work. But it can be incredibly rewarding when done right. If you want to stay ahead of the curb, your business must support customers consistently across all channels. And one way to ensure a seamless customer experience is to use speech...
Why should you pay attention to shifting customer expectations? The adage “The customer is always right” is probably more relevant now than ever. Especially when most businesses are going digital, meeting customer expectations and encouraging their participation is crucial. If you own a business, you surely realize that understanding consumer expectations is pivotal to brand...
Most customers have a minimal desire to connect with a company representative for issues with a product or a service. And ever since the outbreak of the COVID-19 pandemic, a massive shift in customer-business interactions has occurred, leaning primarily towards virtual communication. Most brands are now receiving an overwhelming influx of customer support requests and...
Companies are increasing investments in digital transformation initiatives to drive lower costs, greater efficiency, and seamless customer experience. This has increased the reliance on efficient IT service delivery – resulting in the accelerated adoption of IT service management (ITSM) tools in the market. What are ITSM tools? ITSM tools are software solutions that help...
B-TRNSFRMD is sponsoring a webinar with Freshworks – “Accelerate Growth with the right-sized Intelligent ITSM” on May 17, 2022. The ITSM webinar is largely focused on covering the essentiality of right-sized ITSM tools in fast-growing companies. It’s a comprehensive experience that would help CIOs mainly and employees to understand the importance of the evolution of...
B-TRNSFRMD is pleased to announce the Emerging Partner of the Year 2021 award from Freshworks. We are excited by this recognition of our relentless focus on meeting and exceeding client needs – one client at a time! Freshworks is a leading customer and employee engagement company, offering a range of products for CX and IT...
B-TRNSFRMD is a proud sponsor of the FreshWorks Global in San Francisco on May 3, 2022. Global Jam is an exclusive event inclusive of the most visionary CX, IT, sales, and marketing experts. It’s an all-encompassing experience that will empower sales and marketing teams with the tools to make customer interactions delightful at every touchpoint....
What is the most crucial factor for companies in determining essential product enhancements and prioritizing new product designs? ‘Customer’ is the short answer. In particular, listening to client feedback, understanding their needs, and creating products to tackle these priorities, lead to seamless cx. Consumers buy products to address a particular problem. However, if the product...
After a brief fall in 2020, M&A transactions are hitting record volumes in 2021 and the start of 2022. Companies have a growing appetite to accelerate growth, expand market share, and drive earnings by consolidating operations from weaker players in this pandemic! M&A (new ventures and spinoffs included) can be an excellent opportunity to evaluate...
Copyright © 2023 B-TRNSFRMD CONSULTING LLC – All Rights Reserved.
Copyright © 2023 B-TRNSFRMD CONSULTING LLC. – All Rights Reserved.
